Bigbigmart is a sneaker clothing brand focused on sneaker matching shirts—graphic tees designed to complement the colors and character of your favorite kicks.
Bigbigmart.com (bigbigmart.com) has 425 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Website
bigbigmart.com
Category
Clothing & Underwear
Location
Gardena, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I made a purchase for an item then realized I didn’t know enough about this company so I did a refund within the 30min window. Honestly wasn’t sure if I would get my money back but I did. So I just wanted to leave a review saying I am happy with this company and might actually get something now from them now I know they are legit cause I got my refund in less than 6 days. Overall I trust them now which is a positive outcome for sure.
Response from Bigbigmart.comJun 9, 2025
Thank you so much for your thoughtful review! We completely understand wanting to be cautious when shopping online, and we’re glad to hear that your refund was processed smoothly and on time.
We truly appreciate your trust and are happy to have earned your confidence. If you ever decide to place another order, we’ll be here to assist every step of the way. Thanks again for giving us a chance!
CO
Coby
Breached a purchase agreement
Purchased an item. They sent an order confirmation and a shipping notification that it will take about a week to arrive. A week later they send an email cancelling the order. They have relisted the item for $100 more so it wasnt an "oops we no longer have the item". They just breached the contract because they realized they sold it for less than they couldve got. I dont like being rug pulled and i dont like being lied to as i assume it never actually shipped.
Response from Bigbigmart.comJun 9, 2025
We truly apologize for the frustration and inconvenience caused by this experience. We understand how disappointing it is to receive a cancellation after a confirmation and shipping estimate.
Please know that cancellations are never made lightly. In rare cases, system or inventory errors can occur, and when we are unable to fulfill an order as expected, we issue a full refund right away. The timing of relisting may have caused confusion, and we sincerely regret how this may have appeared. We are looking into this internally to prevent similar situations in the future.
We appreciate your feedback and the opportunity to make things right. If there’s anything else we can do for you, please feel free to reach out.
We truly apologize for the frustration and inconvenience caused by this experience. We understand how disappointing it is to receive a cancellation after a confirmation and shipping estimate.
Please know that cancellations are never made lightly. In rare cases, system or inventory errors can occur, and when we are unable to fulfill an order as expected, we issue a full refund right away. The timing of relisting may have caused confusion, and we sincerely regret how this may have appeared. We are looking into this internally to prevent similar situations in the future.
We appreciate your feedback and the opportunity to make things right. If there’s anything else we can do for you, please feel free to reach out.
KM
Kevin M.
Good price expedient delivery
Good price expedient delivery
Response from Bigbigmart.comJun 9, 2025
Thank you for your kind feedback! We're glad you were happy with the price and speedy delivery. We appreciate your support and hope to serve you again soon!
KL
Karen L.
Very reasonable price arrived on time,
Very reasonable price arrived on time,
Response from Bigbigmart.comJun 9, 2025
Thank you for your feedback! We're happy to hear that your order arrived on time and at a reasonable price. We appreciate your support!
MV
Mark V.
3 months. Haven't received anything yet.
1) Haven't received anything yet.
2) Tracking (a month later) still shows only a label printed. Nothing moved.
3) The 2 items I really wanted were refunded and not availible.
4) Only 1 out of 4 things were really availible though not shipped.
Response from Bigbigmart.comJun 9, 2025
We're truly sorry for the inconvenience and frustration caused. Your order experienced unexpected fulfillment issues, and as a result, we’ve processed a full refund for all items. Please check your original payment method for confirmation. If you have any further concerns or questions, feel free to reach out—we’re here to help.
BE
Becky
You canceled my order then one I’ve…
You canceled my order then one I’ve been trying to get my money back. The phone doesn’t work. It seems like no answers back on all of the text and left messages to either call me or text me that they haven’t. I would not use this company at all.
Response from Bigbigmart.comJun 9, 2025
We sincerely apologize for the experience you’ve had. Your order was canceled and the full refund has already been processed back to your original payment method. If you haven’t received a confirmation, please check your spam or junk folder, or let us know and we’ll gladly resend the details.
We understand your frustration and are sorry that our phone lines were not responsive. We do respond consistently via email, chat, and messages. If you have any further questions or concerns, please don’t hesitate to reach out — we’re here to help.
WB
WM Buzz S.
Great product
Great product, service and shipping
Response from Bigbigmart.comJun 9, 2025
Thank you so much for your kind words! We're glad to hear you were satisfied with the product, service, and shipping. We truly appreciate your support!
WR
William R. D.
Great service and timely response
Great service and timely response
Response from Bigbigmart.comJun 9, 2025
Thank you for your feedback! We're happy to hear you were pleased with our service and response time. We appreciate your support!
