Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comFeb 14, 2026

We sincerely apologize for the frustration and the poor experience you had with your order. We understand how disappointing it is to wait for your items, only to find out part of your order couldn't be fulfilled, especially when it results in extra costs elsewhere. This is certainly not the standard of service we aim to provide. We are currently reviewing our inventory and notification systems to ensure this doesn't happen again.

Response from Bigbigmart.comOct 22, 2025

We noticed you mentioned an issue with the preview. Could you please confirm if everything with your order is okay? We’ve also sent you an email but haven’t heard back yet — please check your inbox or spam folder when you can.

Response from Bigbigmart.comOct 10, 2025

Hello, we have already replied to your email regarding this issue. Please kindly check your inbox (and spam/junk folder just in case). Thank you!

Response from Bigbigmart.comSep 19, 2025

Thank you for sharing your feedback, and we’re very sorry for the frustration you experienced. To clarify, the “International Fee” you saw on your credit card statement was not charged by us—it was charged by your bank or card issuer. Some banks apply a small international transaction fee when processing payments with certain merchants, even if the transaction is in USD. We understand how confusing and frustrating this can be. We’re glad to hear that you already received a call back and were offered a refund for the fee. It’s also good to know your order arrived safely via FedEx. We truly value your patience and your honest feedback regarding our phone service. We’ll continue working to improve both our communication and customer support experience. Thank you again for your understanding, and we appreciate the opportunity to serve you.

Response from Bigbigmart.comOct 8, 2024

Thank you for your feedback. We sincerely apologize if our communication felt too pushy or intrusive. Our intent is never to pressure our customers but to provide additional offers that might be of interest. We understand that this approach may not have come across as intended, and we will take your feedback seriously to improve how we engage with customers in the future. If there’s anything specific we can do to assist you or improve your experience, please feel free to let us know. We appreciate your business and hope to regain your trust.

Response from Bigbigmart.comOct 19, 2023

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you faced regarding the exchange of the slow cooker. Please reach out to our customer service team directly, and we'll assist you in finding a resolution. We appreciate your patience and hope to make your experience better.

Response from Bigbigmart.comFeb 3, 2023

Thanks for your reviews. We are so apologize for any and all inconvenience, as you not receiving the damaged package, is not the experience we wanted you to have. Please provide me with your order number and a few pictures of the damage, so I can forward the information to our team and assist you with a resolution. Thank you for bringing this to our attention.

Response from Bigbigmart.comNov 1, 2021

Hi sherry skaalid, We are from bigbigmart. We are so sorry for this inconvenience. We can not find out your order . May i know your order number or Could you contact to us by [email protected]. We are looking forward to hearing from you soon. Hope you have a nice day.