Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comAug 15, 2025

Thank you for your feedback. We’d like to clarify that when we emailed you, we also provided the delivery confirmation images from the carrier to show the package status. We apologize for any confusion caused and are glad to hear you ultimately received your order. Your comments help us improve our communication, and we appreciate you sharing your experience.

Response from Bigbigmart.comAug 15, 2025

Thank you for sharing your feedback. We’re sorry your order could not be fulfilled as expected. While your payment was processed at the time of purchase, a full refund was issued when we were unable to ship the item within the promised time frame. We understand your frustration and assure you that we are not a scam — we strive to fulfill every order, and when unforeseen circumstances prevent that, we make sure customers are refunded promptly.

Response from Bigbigmart.comJul 30, 2025

We're truly sorry to hear about your experience. We understand how frustrating it must have been not to receive timely updates or support regarding your order. Please know that order cancellations are never taken lightly. In rare cases of unexpected stock issues, we may need to cancel and refund orders, and we always aim to notify customers promptly. If our system failed to do so in your case, we sincerely apologize. We’re currently reviewing our communication process and order volume management to ensure this doesn’t happen again. If you haven't already received your refund, or if there's anything else we can do to make this right, please reach out to us we’ll assist you immediately. We appreciate your feedback—it helps us improve.

Response from Bigbigmart.comJul 30, 2025

Thank you so much for your feedback! We're glad to hear you were happy with the price and delivery speed. We appreciate your support and hope to serve you again soon!

Response from Bigbigmart.comJul 30, 2025

Thank you for your feedback! We're happy to hear you were pleased with the speed and accuracy of your experience. We appreciate your support!

Response from Bigbigmart.comJul 25, 2025

Thank you for your feedback, and we're truly sorry for the concern and frustration caused during your experience. We’re glad to hear that the product arrived and met your expectations in terms of quality and price. However, we completely understand how the lack of initial communication and missed emails may have made the process feel uncertain. We sincerely apologize that our emails went to your spam folder — we’re actively working with our email provider to improve deliverability and ensure smoother communication moving forward. We also appreciate you letting us know about the issue with our phone line, and we’re investigating this as well to avoid future inconvenience for our customers. Thank you again for your honest feedback — it helps us improve. If you need any further assistance, we’re always here to help.

Response from Bigbigmart.comJul 25, 2025

Thank you so much for your kind words! We’re glad to hear your shopping experience was fast and easy. If you ever need any assistance, feel free to reach out — we’re here to help!

Response from Bigbigmart.comJul 25, 2025

Thank you for your positive feedback! We’re happy to hear you’re enjoying your tabletop ice maker and that everything went smoothly with shipping. If you need anything in the future, feel free to reach out. We're always here to help!