Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comJun 9, 2025

Thank you so much for giving us a chance and sharing your experience! We're glad to hear your order arrived on time and as expected. If you ever need assistance in the future, we're here to help.

Response from Bigbigmart.comJun 5, 2025

Thank you for your feedback. We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. Prices may vary across different platforms depending on the seller, availability, and fulfillment methods. If you could kindly reach out to us and confirm the exact product or link you are referring to, we’d be happy to review the details and see how we can assist further. We value your input and hope to have the opportunity to make this right.

Response from Bigbigmart.comMay 27, 2025

Thank you for reaching out, and we’re very sorry for the inconvenience. We have already sent you an email regarding your order and refund details. Kindly check your inbox as well as your spam or junk folders, as our message may have been filtered there. If you still don’t see it, please let us know and we’ll be happy to resend it. We appreciate your patience and are here to make sure this is fully resolved for you.

Response from Bigbigmart.comMay 14, 2025

Thank you for your feedback! To clarify, some of our products are shipped directly from large distribution centers such as Home Depot in order to ensure faster delivery times and the most competitive prices for our customers. If you have any further questions, feel free to reach out to our customer service team — we’re always here to help. We truly appreciate your support and thank you for shopping with us!

Response from Bigbigmart.comMay 14, 2025

Thank you so much for your kind words! We're glad we could help you stock up on your favorite coffee flavor and that the delivery met your expectations. We appreciate your support and look forward to serving you again soon! ☕😊

Response from Bigbigmart.comMay 14, 2025

Thank you for bringing this to our attention. We sincerely apologize for the initial issue with your order and the packaging. You're absolutely right—shipping conditions can be rough, and we’re actively working to improve how items are packed to prevent any future damage or spillage. Regarding the size discrepancy, we truly appreciate you reaching out to us directly so we could resolve the matter. We’re glad we were able to address your concerns and reach a satisfactory outcome. Your feedback helps us improve, and we hope to serve you better on your next order.

Response from Bigbigmart.comMay 14, 2025

We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how upsetting it is when orders are unexpectedly canceled and communication doesn’t meet expectations. Please be assured that we never intended to withhold your order or your refund. As noted in our previous email, your order was canceled due to an unexpected shipping delay outside of our control. We processed a full refund immediately, and a screenshot confirming the cancellation and reversal of payment was sent to your email. We kindly ask you to check your inbox (including spam/junk folders) for this confirmation. If for any reason you still don’t see the refund reflected on your statement, we recommend reaching out to your bank or card provider, as some financial institutions may take several business days to reflect the reversal. Once again, we’re truly sorry for the inconvenience and hope we have the opportunity to serve you better in the future.

Response from Bigbigmart.comMay 14, 2025

We're very sorry for the poor experience you had, and we completely understand your frustration. Your order was unfortunately affected by an inventory discrepancy, and we truly regret not being able to fulfill it as expected. We acknowledge that our delayed communication added to your frustration, and for that, we sincerely apologize. Please be assured that your payment was fully refunded as soon as the issue was confirmed. We never intended to keep you waiting or leave you without support — and we're actively working to improve our response time and stock accuracy to prevent similar issues in the future. Thank you for your honest feedback — it helps us do better.