Bigbigmart.comReviews of bigbigmart.com

good service good price

My order #732954 for Solimo k-cups was canceled by yur end on 6/2/25 and I received notification I would receive my refund of $32.37 back. No coffee came no refund back to my bank account. I have left several messages with no response. I was advised your phone number is invalid and the one in CA you can't leave a message. I have been very patient waiting for my refund and now I contact my bank with a fraud complaint. I want my money back. Thank you, Beatrice Flores

Bought 12 boxes Pacific low sodium beef broth. The broth I received from this company was a different color from the ones I buy at Harris Teeter - same brand. It was pale, not the brown color beef broth is. I was surprised by the sell to date only one and a half months before expiring. So was this product degraded from heat or time?

I ordered an item and a week later they tell me they don't have it in stock, this is not a legit company but someone that takes your money and looks to buy it from someone lese on the web to ship to you.

Great price quick delivery and quality product

price was right and free delivery!

In a nutshell, there is not listed on the company's website, including having accessed the prior suggested .net email address, ANY Toshiba microwave oven, much more the model EM 45PIT (BS). Never was. Thus, all the reply language from the company, doubtless A I generated, has been an exercise in ongoing subterfuge. This is a follow up to my post of 06/08/2025 about Bigbigmart and its judged misleading subsequent reply. I tried inserting what appears below in the option to edit part of the above date's posting but found that unsuccessful. To:Customer Service Wed, Jun 11 at 8:45 AM Three times now I've received the same, exactly scripted message, and only having appeared in my SPAM box, thus it was found only several hours after the email from bigbigmart was sent in the very early A.M., respectively on June 10 and June 11, 2025. It reads: From: Bigbigmart Customer Service To:greg marlowe Wed, Jun 11 at 2:48 AM Hi Greg, Thank you for your interest in this item. Yes, the product is currently in stock and available for immediate shipping at the listed price, including free shipping. We recommend placing your order soon, as demand has been high and pricing may increase once current stock runs low. If you have any other questions, feel free to reach out — we’re happy to help! Best regards, Customer Service Team Directly below, save the PSS portion of the text, is what I emailed this A.M, June 11, 2025, to that business customer service Also, here's a suggestion so that going forward, as per several customer reviews have recorded, a consumer does not place an order only to be informed that item suddenly is out of stock. The solution? Employment of the following practice by virtually all over stores, some both 'stationary' as well as conducting online sales. That is, have on your website the following information regarding any product you sell. For example, if, say, just one of such an item remains in stock, state that. Also, if item is currently out of stock, divulge that as well. Next, I find it most concerning that despite the fact that twice now I sent an email inquiry in the A.M. of a day, thus more than enough time for bigbigmart to respond during what are typically normal business hours, at least for brick and mortar businesses, whereas the established practice so far by bigbigmart, has been to transmit emails respectively, the first at 12:03 A.M, and most recently 2:48 A.M. Hence, during the time that passes after the early A.M. email is transmitted by bigbigmart, and the many hours later received declaration the item is still available, nonetheless in the interim it may have become out of stock. So, to reiterate, why doesn't bigbigmart practice what so many other online vendors do? Namely, have available 'real time information' pertinent to the actual availability of the desired product? Why is this significant? An initial posted response from bigbigmart, regarding my prior posted remarks on Trust Pilot, in part states that while (allegedly) it's but "rare" that when an item is ordered online, nonetheless it does happen that the timing of the placed order just happens to coincide with the circumstance that the item became "out of stock." That contention, and most particularly given the good number of consumer reviews describing just that situation, item order placed, then customer subsequently being told, 'sorry, it's no longer available,' just doesn't 'fly.' In all, why I remain reluctant to place an online order when, as has happened to some many other consumers having placed an order with the understanding it's available for purchase, but it soon turned out not so. In summary, if bigbigmart truly wants to be known as dedicated to employing transparency relative to its advertising and sales practices, then it should have no problem, as well as no reluctance at all, to incorporate into its website the practices suggested above. P.S. If bigbigmart is willing to issue a written guarantee that if I place the order for the microwave in question, at once it will be then available, at the listed price of $161.45 (that price not identified in any of the three aforesaid emails) and also would be shipped "immediately," let me know. PSS. At the end of all three early A.M. sent emails, the prior inquirer is urged to send an email (have done that before several times with nary a timely response from bigbigmart) or make a phone call to 832-241-7787. I tried that yesterday during business hours. First call resulted in a delay of 10 seconds, then went to quick busy signal. Ten minutes later a second try, but the identical result. Then a third TL call and got this recording, “The wireless customer is not available at this time, please try your call later. That phone number indicated as located in Roshon, Texas. Sincerely, Greg Marlowe

I ordered a Lodge storage tower. It arrived as described, it was well packaged and delivery was quick.