Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comAug 17, 2026

Hi Marv, we take security very seriously. Please be assured that our store is not associated with or responsible for these unauthorized charges. Kindly reach out to us at [email protected] with the email address associated with your order so we can investigate this issue and respond to you immediately.

Response from Bigbigmart.comJun 5, 2026

Thank you for reaching out, and please accept our sincere apologies for the lack of communication and the frustration this experience has caused you over the past week. We completely understand your frustration regarding our phone and chat services. We want to assure you that your situation has been handled. We have just sent a detailed response directly to your email, which includes the official proof of your refund for this transaction. The funds should reflect back in your original payment account within a few business days, depending on your financial institution's processing times. We deeply regret that your order did not go through as expected and that our communication fell short. Thank you for your patience while we processed this return for you.

Response from Bigbigmart.comJun 5, 2026

Thank you for reaching out, and please accept our sincere apologies for the frustration and difficulty you have experienced trying to contact our support team. We completely understand your frustration and want to help you resolve this immediately. We would be glad to process a full refund for your pending transaction right away to clear this up for you. However, we currently do not have your order or account number linked to this message. Could you please reply to this email with the order number, the full name used on the order, or the email address associated with your purchase? Once we have this information, we will immediately locate the transaction, issue your refund, and send you the official confirmation. Thank you for your patience, and we look forward to your reply so we can fix this for you without delay.

Response from Bigbigmart.comMay 18, 2026

Thank you for reaching out, and please accept our most sincere apologies for the frustration you experienced with our chat system and phone lines. We completely understand how upsetting it is to feel ignored when looking for an update on your purchase, and we are truly sorry for the delayed response. We want to reassure you that your order is safe. Our records show that your package has actually been successfully delivered. Could you please check your designated delivery area, porch, or mailbox to confirm that it has arrived safely? If you still cannot locate the package or if you have any questions at all, please reply directly to this email, and we will make sure you are fully taken care of. Thank you for your patience, and we appreciate the opportunity to make this right for you.

Response from Bigbigmart.comMay 5, 2026

Thank you for sharing your feedback, and please accept our deepest apologies for the disappointing experience you had with your crib order. We understand how important timely delivery is, especially for essential items like nursery furniture. Our goal is to provide accurate processing and shipping windows, but in this instance, we clearly fell short of the timelines we initially communicated. We regret that it took nearly a week to notify you that the order could not be fulfilled as expected due to extended shipping times. While we have processed a full refund to your original payment method, we know that does not make up for the time lost or the frustration caused by the lack of timely communication. We are currently reviewing our inventory and notification processes to ensure this does not happen to other customers. We truly value your business and hope you might give us another chance in the future to provide the service you deserve.

Response from Bigbigmart.comMay 5, 2026

We are truly sorry to hear about your experience and the frustration caused by the lack of communication regarding your order. Please accept our sincerest apologies for leaving you in the dark; this is certainly not the standard of service we strive to provide. We understand how important it is to stay informed about your purchase. We are currently investigating why our automated order and shipping updates did not reach you, as we want to ensure every customer receives timely notifications from the moment an order is placed. To help us make this right, could you please provide your order number? We would like to personally look into your case, provide you with an immediate status update, and ensure any outstanding issues are resolved to your satisfaction. We value your feedback as it helps us improve, and we hope to have the opportunity to regain your trust.

Response from Bigbigmart.comApr 15, 2026

Thank you for reaching out, and we sincerely apologize for the frustration regarding your recent delivery. We have reviewed our records for your order, and according to our tracking information, the shipment was successfully delivered on March 7th. We have sent the official proof of delivery, including the tracking details and confirmation from the carrier, to your email address. Please check your inbox (including your spam or junk folder) for this information. If you have reviewed the proof of delivery and are still unable to locate your package, or if the items received do not match your order, please reply to this email directly. We are committed to investigating this further and ensuring this is resolved for you. Thank you for your patience while we verify these details.

Response from Bigbigmart.comApr 15, 2026

Thank you for reaching out. We sincerely apologize for the frustration and concern you’ve experienced regarding your order and our communication. We want to investigate this immediately and provide you with accurate information. To help us do so, could you please provide your order number? Once we have that information, we will personally check the status of your shipment and the tracking details to provide you with a clear update. We take your feedback seriously and want to ensure that any issues with your delivery or our contact methods are addressed right away. We look forward to hearing from you so we can resolve this as quickly as possible.