Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comJan 2, 2026

I am very sorry for the difficulty you had in reaching us. I would like to let you know that we have just sent a detailed response to your inquiry via email. Please check your inbox (and your spam folder, just in case). We are here to help and will make sure all your questions are answered.

Response from Bigbigmart.comSep 9, 2025

We’re sorry for the confusion and inconvenience with your second order. Occasionally, orders may be cancelled due to delivery delays beyond our control, but we always make sure refunds are processed promptly. We truly appreciate your understanding and hope to have the chance to serve you again soon.

Response from Bigbigmart.comAug 15, 2025

Thank you for sharing your feedback. We’re glad to hear the earbuds are working well, but we’re sorry for the shipping delay and the issues you experienced with our chatbot and customer service. If you could provide us with your order number, we’d be happy to review the handling process for your purchase to ensure we can improve your experience next time.

Response from Bigbigmart.comJul 25, 2025

Thank you for your feedback, and we're truly sorry for the concern and frustration caused during your experience. We’re glad to hear that the product arrived and met your expectations in terms of quality and price. However, we completely understand how the lack of initial communication and missed emails may have made the process feel uncertain. We sincerely apologize that our emails went to your spam folder — we’re actively working with our email provider to improve deliverability and ensure smoother communication moving forward. We also appreciate you letting us know about the issue with our phone line, and we’re investigating this as well to avoid future inconvenience for our customers. Thank you again for your honest feedback — it helps us improve. If you need any further assistance, we’re always here to help.

Response from Bigbigmart.comJul 3, 2025

Thank you for bringing this to our attention. We're sorry to hear about your experience with the Pacific Low Sodium Beef Broth. Product color and appearance can sometimes vary slightly by batch, but we understand your concern — especially regarding the expiration date. We’d like to investigate this further. Could you please send us photos of the product you received via email, including the packaging, expiration date, and lot number if possible? This will help us determine whether the item may have been affected by storage conditions or age, and ensure we address the issue appropriately. We truly appreciate your feedback and look forward to resolving this for you.

Response from Bigbigmart.comMay 14, 2025

Thank you for bringing this to our attention. We sincerely apologize for the initial issue with your order and the packaging. You're absolutely right—shipping conditions can be rough, and we’re actively working to improve how items are packed to prevent any future damage or spillage. Regarding the size discrepancy, we truly appreciate you reaching out to us directly so we could resolve the matter. We’re glad we were able to address your concerns and reach a satisfactory outcome. Your feedback helps us improve, and we hope to serve you better on your next order.

Response from Bigbigmart.comFeb 20, 2025

We’re sorry to hear that the Fuller manual carpet sweeper didn’t meet your expectations. We always aim to provide quality products, and we appreciate your feedback. Regarding returns, our policy requires that the item be incorrect, defective, or damaged. However, we understand that the process can sometimes feel inconvenient, and we’re always looking for ways to improve. If there’s anything else we can do to assist you, please let us know. We appreciate your business and your honest review.

Response from Bigbigmart.comFeb 14, 2025

We sincerely apologize for any inconvenience you experienced. Our customer service team has sent updates regarding your order status and shipping details. Please check your email inbox, including your spam or junk folder, in case our messages were filtered there. If you still have any concerns or need further assistance, please don't hesitate to reach out. We appreciate your feedback and your patience.