Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comSep 9, 2025

We’re sorry for the confusion and inconvenience with your second order. Occasionally, orders may be cancelled due to delivery delays beyond our control, but we always make sure refunds are processed promptly. We truly appreciate your understanding and hope to have the chance to serve you again soon.

Response from Bigbigmart.comSep 9, 2025

Thank you so much for sharing your experience! We’re thrilled to hear you were happy with the price and service. We look forward to serving you again soon!

Response from Bigbigmart.comSep 9, 2025

We sincerely apologize that your order arrived with dents due to insufficient protective packaging. This is not the experience we want for our customers. To make this right, could you please provide us with a few photos of the damaged item(s)? Once we receive them, we’ll be able to arrange a replacement or issue a refund promptly. Thank you for bringing this to our attention, and we truly appreciate your patience.

Response from Bigbigmart.comSep 9, 2025

We’re truly sorry to hear about the frustrating experience you had. Your feedback is very important to us, and we’ll do our best to improve so this doesn’t happen again. Thank you for sharing your experience with us.

Response from Bigbigmart.comAug 21, 2025

We sincerely apologize for your experience. The situation you described was due to a pricing error, and we should have communicated this to you more transparently instead of creating confusion. We understand how frustrating this must have been, and we take full responsibility for the miscommunication. Your feedback is invaluable and will help us improve how we handle similar situations in the future. Thank you for bringing this to our attention.

Response from Bigbigmart.comAug 15, 2025

Thank you for sharing your feedback. We’re glad to hear the earbuds are working well, but we’re sorry for the shipping delay and the issues you experienced with our chatbot and customer service. If you could provide us with your order number, we’d be happy to review the handling process for your purchase to ensure we can improve your experience next time.

Response from Bigbigmart.comAug 15, 2025

Thank you so much for your kind words! We’re thrilled to hear we exceeded your expectations and truly appreciate your 5-star rating.

Response from Bigbigmart.comAug 15, 2025

Thank you for your feedback! We’re glad to hear you were happy with the fast shipping, product availability, and great price.