Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comOct 9, 2025

Thank you for your feedback! We’re glad to hear your order arrived on time and that you’re satisfied with the product. We’re very sorry to hear about the box damage and the dented cover — that’s definitely not the experience we want for our customers. Please reach out to us at [email protected] with your order number and photos, and we’ll be happy to help make it right.

Response from Bigbigmart.comOct 9, 2025

Thank you so much for your kind words! We’re glad you enjoyed our pricing and fast shipping. We truly appreciate your support and hope to serve you again soon!

Response from Bigbigmart.comOct 9, 2025

We sincerely apologize for the inconvenience you experienced with this order. The shipment was delayed by the carrier, and since it did not arrive in a timely manner, we have already issued a full refund for your purchase. Please allow a few business days for the refund to appear on your account. Thank you for your understanding.

Response from Bigbigmart.comSep 19, 2025

Thank you for sharing your feedback, and we’re very sorry for the frustration you experienced. To clarify, the “International Fee” you saw on your credit card statement was not charged by us—it was charged by your bank or card issuer. Some banks apply a small international transaction fee when processing payments with certain merchants, even if the transaction is in USD. We understand how confusing and frustrating this can be. We’re glad to hear that you already received a call back and were offered a refund for the fee. It’s also good to know your order arrived safely via FedEx. We truly value your patience and your honest feedback regarding our phone service. We’ll continue working to improve both our communication and customer support experience. Thank you again for your understanding, and we appreciate the opportunity to serve you.

Response from Bigbigmart.comSep 19, 2025

Thank you so much for your kind feedback! We’re glad to hear your item arrived quickly and met your expectations. We truly appreciate your support and look forward to serving you again.

Response from Bigbigmart.comSep 19, 2025

We sincerely apologize for the confusion and frustration with your recent order. The tracking number you received was mistakenly linked to an older order, and we understand how inconvenient that must have been. Unfortunately, the item was out of stock, and that’s why a refund was issued. We’ll work to ensure this doesn’t happen again and improve our communication going forward. Thank you for your patience and understanding.

Response from Bigbigmart.comSep 19, 2025

Thank you so much for your kind words! We’re glad we could promptly resolve the mix-up and get the correct part to you quickly. Your understanding and trust mean a lot to us, and we look forward to serving you again.

Response from Bigbigmart.comSep 9, 2025

Thank you for your kind words! We’re glad we could quickly resolve the issue, and we appreciate your support. We look forward to serving you again!