BetterHelpReviews of betterhelp.com

Stop expecting normalcy, and find your own path to what that means. Be honest about your weaknesses, and build on strengths. Your therapist wants to hear about everything.

1 you don't get a choice of therapists they just send you one 2 You don't get a short introduction to your therapist it dives straight into a 45 minutes session. 3 You pay for four sessions up front and then every month they take out another four sessions even if you haven't even had the sessions you've already paid for 4 when you cancel your subscription they then cancel any sessions you had booked so you lose them sessions and the money you paid upfront for. This is meant to be a company to help people struggling with mental health but I think they just do the subscription knowing that sometimes people haven't got energy to fight for their money back I did receive a refund because they took the second month out without me realising but I lost out on two sessions that I paid for. They actually have made my life more stressful with money coming out of my bank that I didn't have and now losing sessions with counsellor I actually needed.

Better help has increased and improved the quality of my life and I’m so grateful for all of the groups and amazing people

As a former executive director of Customer Support for a Fortune 50 company, I can safely say I've never seen such poor customer service as I've experienced with Betterhelp. We were trying to fund therapy for our nephew and it became a huge exercise in frustration and futility. We could not get a live person in customer service to help resolve our issue. They have an answering service that will leave a message for "customer service" to get in touch with you. However, they will never call you, even though we requested this every time, and they will leave the same unhelpful, generic email. It was like Groundhog day every day for us over the course of week, hoping that a customer service agent would call us back but it never happened. We finally gave up and decided to pull our funding and go with another online mental health provider. Do your research...there are much "better" options out there.

The ease of signing up and getting started. The cost was also very affordable. But the big surprise was the amazing therapist I chose. I’m nearly 70 years old and thanks to BetterHelp and my therapist, Elizabeth, I’m still learning about myself and growing and loving life more every day.

Exploitative and useless. I signed up with Better Help due to the convincing marketing and I was abroad, it seemed like a good option. The claim of being matched with a therapist for my specific issue was something I really believed and expected. I filled out a very lengthy questionnaire that outlined that I was looking for trauma based counselling. Instead of acting ethically and telling me they didn’t have any matching therapists, I was matched with a list of ‘Marriage and Family’ specialists. None were qualified to deal with my issue, but due to having already paid, I was left with no options but to accept one. She was awful. Got my name wrong repeatedly despite being corrected multiple times, then got an attitude with me. She just sent poorly written generic responses that didn’t address my issues at all. I got frustrated with the very lengthy response time, and lack of engagement, and asked specifically for functional tools to deal with what I was struggling with. She refused and tried to drag things past the current subscription date. It was blatant and I got absolutely nothing helpful from her. It was just mindless texting back. “Oh, that must be difficult. Stay positive.” And things like that. No questions, nothing to work on. I could get more helpful engagement from ChatGPT than her. I tried another therapist and it was still from the list that didn’t correspond to what I had signed up for. While the option to go to another therapist is good, you have to start at the beginning, which wastes the time you paid for going over the same thing and potentially having to pay more only to not have anything helpful. Customer services were terrible and didn’t care at all. Despite the woman getting my name wrong repeatedly and me sending them the chats. I cancelled and they confirmed, but still tried to take money from my account for months afterwards. They’d apologise and say nothing else would be taken, but it happened again. I had to contact my bank to dispute charges and they advised me to cancel my card. They aggressively market and prey upon vulnerable people. The therapists, who as far as I can tell, are not paid very much considering their supposed qualifications, use this as a side hustle to make a little extra money while they’re at home/going about their daily business. The treatment they offered me, which is very common, as is evidenced by REAL reviews available all over the internet, was so low quality that it’s actually dangerous should someone really be struggling. I don’t know how they’re legally allowed to operate because this is wildly unethical. I suspect many of these positive reviews are fake. Lots of people with glowing things to say and only one review left, all very close together. Considering the floods of awful and very specifically similar bad reviews on independent platforms, it really makes you think. Do NOT take the risk with these charlatans.

Amazing platform with individual therapy, and a variety of group sessions and classes.

While my therapists and the group sessions were at par with a therapeutic session- the ethics behind a subscription model is a bit iffy. Most of people needing therapy are in a state of emotional turmoil and getting caught in another subscription model that just dips from your pocket isn't the greatest idea. If they had options like an appointment once a month/bimonthly/ and or weekly or by appointment then it would make more sense. But then you also need to know that their therapists are going to show up/not have connection issues as well. And if you miss an appointment - they take the weekly fee AND 20$ extra on top of that. Hardly ethical there. I know therapists usually have a no-show fee but it is not above or beyond the fee already paid for the session. so paying extra isn't something I think a regulated company would participate in. they did reach out when I complained about one therapist referring to people in the class as trolls and seemed to take it seriously although I'm unsure if the therapist ever got the feed back that that is hardly the way anyone should talk to anyone let alone being the leader in a therapeutic environment. so that was medium hopeful. It also doesn't make sense if you are living in canada because your benefits will not cover this program. Possibly for some of the aforementioned iffiness around the ethics of the subscription model as well as not being regulated under Canadian colleges or associations. So you need to want to freely spend 85+tax a week = 340$ a month which after a year is 4800 a year. So again, great therapists, great schedules, but needs more options for people not being able to afford weekly sessions. I was offered a reduced rate for my position but it was still weekly at 72 ish bucks a week. still locked into weekly. also, I think it would behoove people to move away from subscription styles as the only option because for the most part people are starting to equate it with scam like existences and leaves people feeling uneasy about what they have been partaking in.