Sharon M.
I would not recommend BetterHelp to…
I would not recommend BetterHelp to anyone based on my own personal experience. The people who contact them are fragile and need a lot of support - support that they are not able to provide. The therapist I was matched with stood me up at our second session. She simply didn’t bother logging on. I chose another therapist and she isn’t able to provide any genuinely valuable insight or help, just generic responses and I’ve still been charged for the session where I was stood up. They wipe £140 from your account before you’ve even had a chance to book an appointment and their supposed policy of responding within 1 business day is a lie. That day has come and gone and still no response. It’s a real shame, because their customers are the ones who really need things to run smoothly and for people to just show up and do their jobs. When things go wrong and the customer service team ignore them, it’s likely to affect them much more deeply than an average member of the public. Please do not trust them. Find someone for face to face counselling and in the meantime, buy a good self help book.
Response from BetterHelpOct 9, 2020
Hi there, We are sorry for the experience you have had with connecting with a counselor. Our Member Success Team has received your concern and had responded within hours of your email. We take all concerns very seriously -- such sensitive issues are not ignored. We hope to hear from you soon to resolve this issue.



