bit I.
Terrible experience, terrible therapists.
If this service helps other people, great for them. My experience was terrible. The first therapist was sending me prerecorded/pretyped messages after I poured my heart out. I’ve read some other reviewers who said they think it was a bot...I actually thought that before I even wrote this review. Or I got someone who just gives the same answers to everyone. Copy + paste therapist, so helpful. The second therapist was judgemental, blamed me for my problems (seriously?) and told me to find someone else. Wow. Hardcore fail. Neither counselor I was “matched with” asked me a single question. I’m also fairly sure they didn’t read ANYTHING that I wrote. I reached out for help. “BetterHelp” it is not.
Response from BetterHelpOct 22, 2020
Hi there - we are very sorry for the experience you have had with this counselor. We want to help improve your overall experience with BetterHelp. Please reach out to our Member Success team directly at [email protected].



