BetterHelpReviews of betterhelp.com

Easy, straight forward access to counseling services. I felt myself in need of another resources to talk to about my mental health and it was simple and easy to sign up for betterhelp.com. I have been in counseling before, but often took a long time to find the resources and asked very few questions as I was already ashamed about the 'need' for counseling. BetterHelp removes many of the barriers to counseling as the process is completely online and go through a very detailed process of determining what type of service I was looking for and trying to pair me with a counselor who would be able to help. The signup process is a bit lengthy as it goes through many questions, but I felt that this would lead to a counselor that I would be compatible with and prevent the need for me to need to switch. Even before I was paired with a counselor I found the "Journaling" function to be a great resource to remind me to 'collect' my thoughts for review and I knew that I could easily share those with my counselor so that they could get a better sense of "where I am at". When I was paired I was immediately getting feedback through the chat interface about things I had written and was able to schedule a counseling session time that worked for me. The interface is easy to use and I feel secure that these messages are private (and HIPAA compliant). Now that I am paired with a counselor and engaged with therapy sessions I find the video call feature easy to use and more convenient than office visits that I used to do. The ability to share thoughts and feelings as they happen rather than waiting for the next session also helps to clear my mind. Having the journal integrated as part of the experience encourages me to use it so that I can share these thoughts with my counsellor or review them before the next session. Overall it's been a great experience and I would recommend it to anyone who is looking for mental health care.

Been on BetterHelp for over a year and it has really reshaped my life. The counselors I have encountered to deal with my OCD, anxiety, and BPD have been very open, respectful, responsive, empathetic, and supportive. Would recommend 100%. The app and browser versions of the site have had minor technical glitches like differing audio/video quality, but the other features like journaling, worksheets, and the scheduler are very effective and stable. Customer service has always been very responsive and helpful, often being flexible with pausing subscriptions. Considering the expensive alternative, I recommend BetterHelp for anyone who is comfortable with online counseling and wants to invest in their mental health.

Great and flexible system. Excellent counseling. Will definitely continue

Trust pilot took advantage of my disability. Counselor only spent half the scheduled time. Never followed up on issues. Did not have a full understanding of my situation Gave generic answers, not really intuitive.

This service is very helpful and beneficial for those that might be anxious about taking the big step towards therapy. You put in as much time as you want or need and the therapists are very kind, understanding and always willing to work with you and your schedule. You can text, call, or video chat so there is no pressure to talk in person or make a phone call. Scheduling your appointments can be done through the app which is really nice if you get anxious over phone calls like me. It is also pretty affordable too and if you dont vibe with your therapist/counselor you can easily switch to one that better suits your needs! This service has been helping me understand and live with my mental health so much more efficiently than I could have ever hoped for. 5 stars 100% recommend.

Better help has changed my life!! I love having a therapist that understands my problems & listens !

I've read many positive and negative reviews about the site. People seem to either love it or hate it, there is no in between. A couple of things to say :1) it seems like many individuals with negative reviews didn't read the fine print. I recommend to read the description in the app carefully and just follow directions-it's UP TO YOU to book a virtual /phone chat with therapist. The app won't automatically do so. The weekly/monthly subscription includes 1 real-time session a week (30-40 min in length). It's your opportunity to chat and/or see the therapist in person. So YES, betterhelp absolutely let's you to speak to a live therapist 2)like any therapy, the process is patient driven. The therapist will ask you great questions and help you set a goal to work towards. 3)homework - yes, there are no miracle shortcuts. I suggest to do a little bit of homework between your weekly live session to maximise success, as suggested by your therapist. 4) betterhelp offers miscellaneous group workshops on various topics. I recommend (virtually) attending those as well 5)reply time - usually within a day or so (Monday to Friday). Again, this is not 24/7 service, so it's not reasonable to expect an instant response.

BetterHelp has helped me during the pandemic. I appreciate that there are a variety of options to choose from in the questionnaire about yourself and what you would like your counselor to be versed in. My therapist has been truly helpful and I look forward to more sessions with them. The only thing to note is that BetterHelp is a "monthly subscription" type of service. I had to wait awhile to be matched with a counselor to due high demand of teletherapy (I see this to be no fault of BetterHelp), and I did have an issue of being billed for another month when I had only completed one session with my therapist. I received help after reaching out to the helpline (they were kind and explained the process to me) and they pushed back when I would be billed to help. I am definitely recommending this service to my friends!