Michelle
Finding my therapist on Better help has helped me so much
Better help has made therapy much more accessible for me in a virtual environment. The pros (if you find the right therapist for you) are amazing. And for me personally in finding the right therapist, I was supported by customer service when I let them know I needed to keep searching and they were able to give me a few compensated weeks as I found someone through their platform that was a better fit for me. It's great how you can easily message your therapist on the app, schedule conveniently, and take classes. For someone who is very busy with work, with peaks and valleys I only wish there was a simpler way to pause subscription on the platform if you have to skip a week. However, customer service is rapid in responding when I have needed help with pausing subscription I emailed them and they got back to me with potential options within a day or two. All in all, I'm very happy with the service. It's not a 5 star for me because of the fact you must contact customer service for pausing and because finding a therapist to match you can be overwhelming depending on your experience with therapy. But I'm extremely happy with the therapist I have now and finding her made it all worth it for me.



