BetterHelpReviews of betterhelp.com

Making a d decision to seek Mental Health support can be a tough one, but to decide who to put trust in supporting you in your Mental Health journey is even tougher. I chose BetterHelp because of the calibre of their therapists, the ease of using their service, the hundreds of thousands of satisfied customers and let’s be serious a pricing schedule second to none. They just keep delivering and I want to and do feel a stronger holistic and social and emotional wellbeing for having chosen to include BetterHelp as part of my maintaining a great state of Mental Health. . The therapist that I chose and was allocated is brilliant, super qualified, yet real and grounded, an absolute pleasure to speak with regularly and always opening my mind to a broader sense of myself. Thank you Linda.

The therapist was good. Thats the only thing i have to say. £45 for an ONLINE session is ridiculous- 45 for a session is ridiculous. I had already pre-paid it, so i already paid for that hour yet if you cancel or dont turn up you are charged £15. Even though you already paid for that hour. Id understand if you placed a small deposit or if you didnt pay and were charged £15- but again. That is your time to do what you want with. They get a free £45 so what. Not only that but they dont care wether you have paid for a session- if you have any left. If your month is up, its up. Thats £45 down the drain because they are money grabbing mongrels. The only thing i have to say is the therapist was a lovely person. But that was her, as a person. If you are reading this, please find something cheaper. Its so stressful knowing that if you accidentally miss you will be charged an extra £15 although we all try not to miss it anyway, its just down right cheeky. They are so forceful with you signing up, constantly asking on the app and if you say no it asks again. Disgusting abuse of peoples mental health. £160 a month- and im pretty sure i got a discount for WHAT?? 4 one hour sessions.. wwoooowww just to be charged if i accidentally miss one when i have a lot going on already wow MORE stress brilliant! Cheeky CHEEKY people.

I’m writing this to share my experience so others can make an informed decision. I signed up to BetterHelp during a difficult period and initially tried one therapist. Unfortunately, I found the service unsuitable and decided not to continue. From that point onward, I did not log in, access sessions, or use the platform again. Despite this, I continued to be charged for approximately 14 months. During that entire time, I received no inactivity reminders, no billing prompts, and no re-engagement communication to check whether I was still using or intending to use the service. When I eventually discovered the charges and raised the issue, my bank reviewed the case and refunded £1,320, concluding that those payments were unjustified. A further £1,540 remains outstanding, which BetterHelp has declined to refund, citing internal refund limits rather than addressing the lack of service usage or notification. The prolonged nature of this dispute has been extremely stressful for me, particularly given that I originally joined the platform while seeking mental health support. This experience has made me feel that transparency and fair billing practices are especially important for services operating in the mental health space. I would strongly encourage anyone considering BetterHelp to closely monitor their billing, fully understand notification settings, and regularly review whether the service is still right for them.

I’ve had therapy before, including earlier this year with Better Help, and unfortunately it wasn’t a great experience in the end, so I was really hesitant to try again. BetterHelp matched me with Emma after I decided to change therapists, and she has genuinely changed my life. She has supported me so well throughout my journey, helped me build so much confidence, and truly understands me. She actually listens, and I never feel judged. Sessions feel like catching up with an old friend. I’m so grateful for her support! Thank you, Emma. Xx

Had a great experience from the first session i was made to feel comfortable and at ease with what ever i wanted to express. Looking forward to continuing this journey Brandy from the outset made me feel very comfortable listening to what my issues were and offering great feedback. Just after one session she was able to diagnose something within me that i needed to learn.

Better help is great because this is my first step into therapy, and I was too intimidated to actually go to a shrinks office. This way, I can fit it in on my time and from my home.

An amazing network of responsive and supportive therapists, I really don't know why I didn't do this sooner.

Dr. Tina has gone above and beyond for me countless times. She has been there with me through all my tears and has been nothing but an absolute blessing to my life. She has such a supportive demeanor and she really has the best insight and advice a girl could ask for!! I would highly recommend her to anyone!!