BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 11% of reviews.
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Most recent review: October 2026.
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I NEVER leave reviews, but BetterHelp truly changed my life for the better and I want to get the word out that if you're looking for cheap but effective mental health support, BetterHelp is what you're looking for. I had just moved to a new state where I knew no one, didn't have a job, and had an unimpressive amount of money. One night when I called a friend back home she said something about having a BetterHelp appointment coming up. I looked BetterHelp up and found out that it's remote and cheap, and that you could choose your own therapist on it which was incredibly helpful. Every therapist on BetterHelp lists what they specialize in, a description of themself and how they do therapy, and then their list of reviews from past patients shows up so you can see if they're the right therapist for you. The first therapist I chose specialized in the right things I was dealing with but we didn't totally click. There are no obligations or fees to stick with a therapist, which made the process of looking for someone new very painless. The second therapist I found was a perfect match! We matched about 5 months ago and I still have appointments with her over video!
SL
Stephane L.
Easy way to get the help that you need
Easy way to get the help that you need
DR
Darcey R.
I’m so thankful for this experience
I’m so thankful for this experience, and be able to have therapy in my own home. I am thankful for the doctor I was paired with. Dr Merritt really listens and gives you feedback back. My Dr was able to give me tools in our first session to help me and I was able to apply to my life. This app is amazing and should be able to reach out and help so many people. We need to know we can get help for our mental well being!
MR
Maria R.
Better Help has been the best decision…
Better Help has been the best decision I have made for my Health. From the beginning I answered questions specific to my trauma and background which matched me to my therapist now. I was matched within 24 hours and started Therapy the same week. My sessions every week work so well with my work schedule. My therapist is amazing and from the first day I instantly knew she had alot of experience and since then, I’ve been better able to identify thoughts for what they are and manage my emotions better. (I’m a very emotional person). I see growth every single week. I have journal in the app too and can message my therapist at any time when I’m feeling triggered or any sort of way. It doesn’t cost as much as a traditional therapist. This is therapy for the future.
SY
Sophie Y.
Find professional help to heal yourself and your relationship
This is a place you find professional help to heal yourself and your relationship. It makes therapy affordable and accessible.
DS
Dr. S.
I am a Medical Doctor who has…
I am a Medical Doctor who has experienced traumas since childhood & has a ACE score of 8 out of 10 (Google ACE Score test if curious). My parents & I are first-generation immigrants. I grew up poor & had issues with neglect & addictions in my family. A significant reason why I went into medicine was to get out of the poverty that I have seen my parents & relatives endure & suffer, despite their incredible work ethic & devotion to doing their best to provide for the many needs of their children.
Although I deeply love & respect my parents, I also understand that I carried many of their poor coping behaviors into my own adulthood & marriage.
I have been highly functioning & highly achieving most of my life. However, I have never healed from my past experiences. I have never had good modeling to learn helpful coping behaviors. I have made many mistakes, due to poor coping strategies, insecurities, & a general fear out of life.
I have used the traditional medical system, have seen many psychiatrists, & have been treated with many different antidepressants, ever since medical school & residency training.
In my experience, despite seeking treatment, due to the demands of my past career in a surgical specialty, I never had time to devote to my therapy sessions. The psychiatrist offices always seem to be packed & so even if I wanted to devote more time, I firmly believe that it was not possible for them to schedule me for more frequent appointments.
I now understand from hindsight, that simply seeing a mental health provider once in a while, for short visits & prescription refills, would never have "healed me" in a deeper level that my spirit was silently yearning for, to allow for gradual but significant positive & lasting changes in how I used my brain (& my being) in response to life's normal stressors.
Instead, I found myself becoming more cynical & hopeless about my mental health issues, & this led to increasing chronic health issues & decreasing functioning/enjoyment of my life.
In my experience with both Regain.com for my marital challenges & Betterhelp.com for my personal mental health issues, I have learned that at times, it takes a bit of trial and error to find the right counselor/therapist whose background, personality, & training harmonizes with my present needs & unique background.
Thankfully both of these services allow for streamlined & efficient processes to "explore" providers. This shows that they understand that at times their clients will have to try out different counselors to find one who suits their unique needs and personalities.
Another strong benefit of these platforms is the simplicity of their user experience & just how efficient it is to see a counselor/therapist at the comfort of my home. I found after repeated sessions that my comfort in my familiar surroundings allowed me to gradually trust & be vulnerable to my therapist.
The platform also allows for easy text messaging & gives an option to speak to a provider by video or just voice. This suits many people's needs to either see somebody in real time or just hear their voice if they cannot/do not want to be seen themselves.
I am incredibly grateful for my provider, whose wisdom & skill and understanding my needs (often times without me having to verbalize it) has allowed me to trust in him and devote myself to practicing what he has taught me.
In each of our sessions, I type out notes of what he tells me, since he drops so many knowledge bombs and I want to capture all of it. He also provides me with handouts that help me learn & practice what he teaches.
I have been seeing him for over a month and have noticed dramatic improvements in my coping behavior. However, I would be lying to say that my recovery from mental illness has been straightforward. Old habits really do "die hard" & there are many times when I fall back into old behaviors that caused me and my loved ones more suffering. I also need to point out that I am not "completely dependent" on my provider & I have done a lot of self work with the guidance of my provider. I understand that providers can only show me the way.
I understand that I am in a "transition phase" & although I have taken more steps forward than backwards, the steps backwards are still uncomfortable and challenging.
My provider's nonjudgmental communication towards me has taught me to go easier on myself after making mistakes and have a better attitude when I am struggling. Overall I feel more confident that I am on the right path and I look forward to each of my sessions each week.
Most importantly, I have hope that I am not going to succumb to the consequences of my past traumas & my past mistakes. I am a better person, husband, father, & doctor!
I am deeply grateful for Regain.com & Betterhelp.com. I hope my message can help others find deep healing & joy!
RB
Rae B.
I really appreciate Better Help
I really appreciate Better Help, I have definitely improved in life and it's been like three weeks lol. Aside from that, the app is user friendly for the most part. The only thing I would improve is a way to leave live chat while in the app, but it may be a privacy security thing so I don't want to doc them!
NH
Natalia H.
Better Help - Great online therapy platform
Better Help has an online platform that matches the client issues with the best qualified professional for these issues.
Then, the scheduling is fast and simple, and the client can review the therapist background prior to the session. Additionally, there as multiple options for the session (live, phone, video call).
Lastly, Better Help uses very well qualified professionals who can identify problems and provide practical solutions during the sessions.