BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
9,555 approved reviews, newest moderated first
Alyssa B.
I reached out to BetterHelp because I was struggling to find a local therapist, and so far, I am so glad I did. I put in what I was looking for in a therapist and was matched with Rachelle a few days later. I have my first scheduled video session on the 1st. I’ve never had a therapist check in on me outside of a session and Rachelle has a few times. That has meant the world to me.
CO
I really enjoy working with my therapist and I also love going to the group sessions once a week. Very helpful and affordable compared to traditional therapy.
Anita L.
I have been seeing Ms. Baltimore for several months. She is very knowledgeable, caring, compassionate, and empathetic. She has helped me with identifying triggers, helping me to creat boundaries. She gives you the tools and knowledge to help you work on yourself. I greatly appreciate the dedication that the counselors at BetterHelp to their patients, and the speedy response time when you message them.
John V.
I signed up for a group class thru BH called Fair Fighting Rules. I arrived 5 minutes late and apparently missed out on the “rules” . I posted two short items about my situation after the “therapist” facilitator urged us to post in response to his points and he then publicly highlighted my posts and talked about me in a derogatory way, including saying that my post “ we are together 38 years” (just for context)as irrelevant and went off about it. I basically stopped listening to this jerk after that and exited early. Btw he threatened to “block any further comments from me if I didn’t follow the rules”. This is a mental health site? Seriously. When I submitted a complaint to BH customer service, they responded with: “ we do not have access to recorded classes as that feature is managed by ClickMeeting.” And therefore had no way to investigate. 😳 However, they did offer a free group class and an apology. Wow.
Response from BetterHelpFeb 3, 2026
Hi John, We're really sorry again to hear about your experience in this group session. While we are not able to record these sessions for privacy reasons, member feedback is how we are able to track patterns and hold therapists who host these sessions accountable. I can confirm that our Clinical Operations team was alerted of this feedback and will be investigating these claims further. We certainly understand your concerns and will be doing our due diligence to ensure any clinically inappropriate behavior is addressed. If there's anything else we can do for you, please don't hesitate to reply to our last email, or reach out again at [email protected]. Thank you, BetterHelp Team
Ailsa W.
Very disappointed with BetterHelp. The site won’t let me get on won’t let me send an email because it tells me I’m a bot, cuts me off. First session was great and now I can’t seem to connect. There is no telephone number to ring in the UK. I tried to ring the American number and again got cut off so it seems I’m not even going to be able to get a refund. Making my mental health become even worse.
Response from BetterHelpFeb 3, 2026
Hi Ailsa, We're so sorry for the trouble! It does appear our team was able to follow up with you via email within just a few hours and resolve this issue for you, including assisting with a refund for unused time. We hope this experience was able to improve your view of us! If there's anything more we can do, please don't hesitate to respond in that same email thread and we should be able to assist! All the best, BetterHelp Team
Paul L.
The therapy and platform is excellent. The customer service is awful. I would have given the concept, therapy and platform 5 stars. The customer service at a time of need was and is still dreadful.
Guadalupe J.
I was billed from the moment I joined BetterHelp for $52.00USD/week for six weeks. However, I did not even meet with a therapist until week 3, when I had an introductory meeting to just get to know my therapist and feel it out. I wasn't even sure after our first meeting whether or not I liked her, but once that visit was over, I was charged again for the three weeks afterwards for another $52.00/week. Overall, I paid them $312.00 over a one-month period, and they refunded me $13.00 when I explained how I had barely used the service. I was billed this exorbitant amount with nothing to show for it. Apparently, as my therapist kept messaging me to ask when I wanted to meet, I was paying her just to be checking in with me. I do not blame the therapist, but I am very upset with BetterHelp for their outrageous prices. In fact, ironically, the regret, guilt, and desperation of seeing my money disappear like that has done more to harm my mental health than help it in the long run. If you are not planning to utilize this service weekly, or don't have time to have a weekly session because you work fulltime and have normal human working hours, DO NOT get therapy through BetterHelp. Find a friend to talk to; even your hair stylist will bill you more reasonably than this service that charges per week for nothing in return.
Response from BetterHelpJan 29, 2026
Hi Guadalupe, We apologize for any ambiguity surrounding the membership billing structure outlined on the payment page! Your membership allows for the option to have a weekly live session with your assigned therapist, as well as access to many other features (group sessions, classes, worksheets, prompted digital journaling, etc). With all that being said, if you didn't use the service at all, our Member Success team should be able to work with you on a refund or membership extension. You'll get a Trustpilot form shortly; please include the email address linked to your account if you still need help and we'll have a team member reach out to you directly to get this resolved.
eroglu H.
BetterHelp is a truly unique and invaluable platform that serves humanity in a meaningful way. Having access to mental health support in such an easy, safe, and accessible way is a real gift. No matter where you are in the world, being able to receive professional help when you feel alone can be life-changing. Through this platform, I had the opportunity to work with a knowledgeable, caring, and supportive therapist. Throughout my journey, I felt safe, understood, and valued. My growth was supported not only during sessions but also through follow-up feedback and shared scientific resources. BetterHelp makes therapy more accessible and touches the lives of so many people. I am truly grateful to be part of a system that values mental health so deeply. I highly recommend BetterHelp to anyone seeking professional and compassionate mental health support.