BetterHelpReviews of betterhelp.com

Signed up at a very low moment. Told I would hear from a therapist within 48 hours. Never heard back and just discovered they’ve been charging me £205.40 a month for 8 months since - without a single therapy session taking place. Very concerning and feels like they are taking advantage of people who are in a vulnerable position.

Better Help has been life changing for me. My therapist is very in tune to my needs and scheduling time to meet virtually is so convenient. I see my therapist on the weekends so I don’t have to miss work. What I like about Better Help is I was able to change my therapist easily when I realized my first therapist wasn’t a good match for me. I was able to read through therapist bios and found a therapist who matched my personality. I have recommended Better Help to many friends and they have liked it too.

Brilliant professional and kind people that know what to say and do. I have gained loads from this thread

I was stood up by my therapist two days ago and still have not gotten a response from Better Help or the therapist. I’ve left messages and even called their phone support. Edit since reply: it has been over a week I’ve called I have emailed I even sent a message on messenger. Edit: I have checked there is nothing. Nothing in spam either. I also left my phone number and tried to reach out via Facebook messenger. There has been no attempt to contact me. I am happy to provide a screenshot of my email search.

Truly disgusting people. I've always been sceptical of Betterhelp because of their marketing strategies; they'll rope any influencer into spreading their bullshit. I'm also generally sceptical of 1-star reviews, because they're usually from people who've not been fair at all. But I'd pay attention to anyone giving 1 star for Betterhelp. Firstly, they don't even let you choose your own therapist. Plus, you have to pay cash upfront before you even know who you'll be talking with. But that's not the worst thing. Shortly after I abandoned the site, I received a very pushy email which made it sound very urgent I hand over my credit card details before my therapist's caseload fills up. I'm not buying a TV, I'm trying to sort my head out. Why are you people so pushy? Bottom line: Better Help is clearly not interested in offering better help. Their primary motivation is to usher people in vulnerable positions to hand over their cash as quickly as possible Watch yourself - this company clearly has NO moral compass.

I've been having a problem where I keep getting matched with therapists that don't fit my preferences, and I wanted to use the feature to choose a therapist from a list, which should be possible as this is an advertised feature of Betterhelp. Unfortunately I cannot find this feature and I've tried different browsers. What most frustrates me is that I cannot get a coherent answer from the support agent. I get the same generic response over and over again as if i'm talking to an AI bot.

I Believe in You “I believe in you because you believe in you—otherwise, you wouldn’t be here.” My therapist says this at the end of every session, and it means more to me than she may realize. Her belief in me, combined with her guidance, has helped me re-educate myself to accept where I am in 'real time', without judgment. She has created a space where I feel heard, validated, and supported in my growth. She is truly amazing, and I hope others are able to experience the same level of care and success that she has helped me achieve. Without the flexibility and accessibility that BetterHelp provides, I would not have had the opportunity to receive this kind of support. I wholeheartedly recommend it to anyone seeking non-traditional options and a safe space to grow.

I was very disappointed that you charged my credit card before a service was provided this will be my last session for this reason