Joseph S.
This company is legit
This company is legit. They paired me with a therapist who i clicked with immediately. The talk therapy has definitely helped with my anxiety.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health
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9,555 approved reviews, newest moderated first
Joseph S.
This company is legit. They paired me with a therapist who i clicked with immediately. The talk therapy has definitely helped with my anxiety.
Stephen K.
Aging and abandoned by most of my family, I had few people I could turn to before getting started with BetterHelp. Now I have someone to open up with and who listens to me in a nonjudgmental and supportive manner. It's become my very most important weekly occurance.
Cora B.
My therapist makes me feel safe.She cares and listens
John
The process of matching with a counselor can be daunting. Better health makes the process as easy as possible.
Christie Musiel T.
I was able to choose my therapist, seeing a photo as well as her bio. I'm really glad to be working with Elisa Stone and the sessions & homework have been very helpful for me.
Karla
Brilliant! User-friendly app, quick responses about any questions you may have and I was matched with a lovely therapist where I got the chance to just talk/release in a safe space. There is an option to change therapists also incase it just doesn’t click.
brian A.
They provided a therapist that fit my personality and background
t L.
BEWARE. BH will only guarantee to "match you" with a therapist, they have no policies in place to ensure the therapist is accountable for actually showing up for an appointment. I thought it was merely happenstance, at first, but no longer after the 4th or 5th person they paired me with pulled the same last-minute cancelation routine. Therapists have figured out that they can still get paid in full or partially by messaging clients last minute for a need to reschedule (forcing client to hit 'cancel' in order to find a new time --usually weeks later, after you've already waited weeks to meet-- and looking as if the client instigated a cancelation). Taking advantage of a vulnerable consumer by taking their $ without any reasonable hope of providing the services they advertise is unconscionable.
Response from BetterHelpNov 1, 2022
We do expect our therapists to show up and support our members as agreed upon. I am very sorry to hear this wasn't your experience. We have a Clinical Team who helps to ensure our standards are upheld and would be happy to rectify this in the best way for you! Last minute cancellations or communication are instances we want to know about, so we can make sure you are able to utilize your account appropriately. I am going to request more information, via TrustPilot, so we can get you matched with a therapist who can give you the care you came here for!