Nick S.
Great service! I do recommend.
Great service! I recommend you trying to get clear on what you want help with and ask for that help.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health
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9,555 approved reviews, newest moderated first
Nick S.
Great service! I recommend you trying to get clear on what you want help with and ask for that help.
LTP
My therapist has been wonderful to work with and is helpful in processing my emotions. I love the groups and individual sessions. The price is not bad either... I just wish there was a lower price option for every other week individual sessions and groups included because as months go on it would be helpful to be able to have the cut back from every other week.
Charles
I needed help with a decision about whether to be open about my sexual status. I asked for a therapist who had LGBTQ training and experience. BH sent me one therapist after another without the requested background. I cut down my requirements: just LGBTQ experience. BH could not find one. They finally opened up their list and showed me all available therapists. NOT A SINGLE LGBTQ THERAPIST in the bunch. Not one. This is not an LGBTQ friendly site.
Response from BetterHelpNov 1, 2022
We know that being matched with the therapist who is best suited to support you is very important to your therapy journey. We're sorry if this wasn't your experience, Charles, and I want to make sure I do everything I can to make this right for you, if you're willing. While we have many therapists on BetterHelp who've indicated they specialize in providing therapy to the LGBTQ community, we also have a companion platform I can point you to that may be able to provide a better pool of options. I am going to request more information, via TrustPilot, so we can work together and find the right therapist for you!
Matthew B.
I cancelled my payment with them. They still took the money. I spent over £750 and got one session for 45 mins. It impossible to contact them. And I cannot see how to have my money refunded. It is basically a scam
Response from BetterHelpNov 1, 2022
While I can confirm we are a legitimate online therapy platform, I'm sorry to hear there seems to be some confusion regarding your account billing, Matthew! Additionally, our Member Success Team typically responds to all messages within 24 hours. It may be that our response was redirected to your SPAM or JUNK folders and I am happy to look into this further for you. I am going to request more information, via TrustPilot, so we can work together and resolve this in the best ways for you!
Alexandria Webb S.
24/7 support tools and education on healthy mental health coping skills always accessible. Experienced, Relatable, Diverse, and knowledgeable therapist skilled in all areas of life's hardships. Amazing options for therapy times at flexible hours to accommodate any schedule. Support groups cover diversity and large multitude of mental health care needs. Easy accessible and easy to navigate. Pricing is well worth it and accommodating from your home is definitely even more valuable than the price for those who seek that availability.
Adrian S.
Betterhelp is great if you are comfortable with video or voice calls and not fussy about meeting someone in person. Many of us are in the tech industry and hold video/voice calls every day. This is no different. At the same time, I feel like the way Betterhelp's app is structured, it's almost like having another friend on your side, rather than the traditional therapist role. The way the sessions are held, journal entry feature, and the tools available for use offer a variety of approaches and you can choose whichever approach you wish. Highly recommended.
D.O
BetterHelp has been invaluable to me and my family. The platform is easy to use, the CS are easily accessible, plans are flexible, and it's obvious the support team is not in it for just the money. There are too many resources to count. And there's a therapist for everyone on BH.
Cynnamon
BetterHelp does not get enough credit in the media. BetterHelp has changed my life in such a short period, in a very good way. It can be rough when you have no loved one in your corner to lean on and talk to. Thank GOD for my therapist--talk about perfect timing. The questionnaire matched me with the right therapist, I am grateful for BH. The customer representatives are helpful and kind, like very, very kind. I am not talking once in a while kind; I mean, whenever I have a question, they are willing to help in every possible way. Thank you, management; whatever you are doing, keep doing it, because I am happy with the service:)