Annie
Accessible and Easy Therapy
Better Help has made therapy more accessible for me. I can comfortably schedule virtual sessions in my home. I have been using the app for almost 3 years and I’m satisfied with the services.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Annie
Better Help has made therapy more accessible for me. I can comfortably schedule virtual sessions in my home. I have been using the app for almost 3 years and I’m satisfied with the services.
Tee
I felt in control of how I chose and who I got to engage with. The Dr. I chose has been amazing and has offered me comfort even during times I didn't expect. It's been really great for me.
christina
Thank you team at BetterHelp! I always wanted to seek professional help and this was made possible with Betterhelp! The members of the team are always looking out for my best interest and my therapist has helped me so much over the past few months to get to the root of my suffering. I highly recommend anyone who needs help getting form dysfunction to functioning better in their life to apply for help on Betterhelp!
No
Better help appears to sincerely believe that they have text-based therapy sessions, but what they're confused about is the fact that offering a feature and providing a feature are not the same thing. The one therapist who would attempt a text based session was not able to have a text-based conversation. A text based therapy session cannot work if it operates too slowly to feel like conversation. The next person they connected me with explicitly refused to even try text based sessions. BetterHelp says that they offer text-based sessions, but at the time of this writing they are not yet able to provide this service. I sincerely hope that they will fix the issue by either dropping the claim or finding counselors who can keep up and are willing to try. I'm hopeful, they're just not quite ready for prime time.
Response from BetterHelpApr 8, 2023
We do offer text-based sessions on our platform, but if your therapist doesn't provide this modality, we are always available to help find another match who can. We also have an unsubscribe option should you ever want to stop receiving our messages. I can definitely help ensure this request is processed for you and will request more information, via TrustPilot, to assist further. Looking forward to speaking with you soon, BetterHelp Team
Joanna
This is such a great help in my life. Have an open heart, mind and spirit to allow growth take place and become a better person. That’s the reason why most of us are seeking help. It is so convenient and available. Mahalo nui.
Landosking
The therapist that they allocated to me was very good. She provided valuable feedback and was very kind and supportive. I do give 5 stars because it would be nice to have the option to switch to fortnightly sessions if needed.
Dominic D.
Better Help is a scam Don’t use Don’t Use.My daughter suffers from bouts of depression at time been suicidal and even attempted suicide.In January we sign her up for Better help.Her first counselor she wasn’t feeling comfortable with better help says you can change your counselor at any time she requests a change that took three weeks yet I was charged the full $260.My daughter new counselor retired or leaf better help she hasn’t had appointment in two weeks yet once again I was charged $260.When you try to call there no way to reach anyone from better help they only message services.This is a scam don’t waste your $ more importantly don’t trust you love one to Better help
Response from BetterHelpApr 8, 2023
Hi Dominic, We are sorry if the therapists weren't the right fit for your daughter's needs, but you are correct; she is always able to switch and we are always happy to help. Our Member Success Team is available to assist with a therapist rematch and typically respond within 1 business day. It sounds like our responses may have gone to your SPAM or JUNK files, if you did not hear back about the rematch or phone call. I am going to request more information, via TrustPilot, so that we can look into the automatic renewal of your account further. Talk soon, BetterHelp Team
dullahan 3.
I've had a really positive experience with BetterHelp so far. After answering some questions, I was matched with a therapist pretty quickly. She is very knowledgeable; she has had experience helping people with situations similar to mine so I feel like I really trust her to help me. I do wish there were different payment plans that were more flexible. Other than that, I am very impressed with BetterHelp.