BetterHelpReviews of betterhelp.com

BetterHelp connected me with a truly wonderful therapist. It was very easy to get things going, however there were a couple things that weren't explained clearly about connecting via phone, and the way the payment structure worked. This easily could have been my mistake, however. I sometimes don't read through things super clearly. The customer service in sorting these issues out was world class, so overall I was left with a very positive experience. This is a great service for somebody who wants to commit to regular therapy sessions and is able to pay for them on a weekly basis.

My experience with better help has been without stress, or any issues. I like that I am able to choose how I want to spend time with my therapist. Better help is efficient, and well established.

This website doesn't make the experience/process clear up front. You have to divulge a lot of personal information in the first step of the process on the website, without knowing what comes next. What comes at the end of that process are two options. To pay (and start therapy now) or select the option that says you can't afford to pay. You have to pay knowing nothing about who your therapist is (i.e. what you are paying for), and their qualificiations. A therapist is later assigned. Unfortunately, and I'm sure they didn't intend this, the website didn't build my confidence or trust in them as a company. Given that I put so much personal, sensitive information into the website, I wanted this data removed. I couldn't find where to do this in the website. I asked Customer Support and they gave instructions for me to delete my account/data, but the website didn't work in the way they described. The option wasn't there. So, I asked them to delete my account for me. Almost a month later, my account is still active. This company should take better care with personal data provided and action requests to delete personal data. They should improve the user experience of the website.

I give three stars because l never can see my billing. They change me automatically to my credit cardand l don’t get to see the receipts. I am changed on the same day every month for four sessions. And if l don’t use them l am still obligated to buy more sessions. Which is a not great considering they are not receipts and not update of the amount of session. So it adds worry to your las a client when the session are suppose to give the opposite effect. I would not recommend this type of service to anyone except if you are desperate like l am to have a therapist. The therapy is great because l have a therapist in Florida that understands my culture background. I live in San Jose. I would like to have my billing payment sent as you charge me and they don’t do that. I contacted them and it was email only. It was when l first received an email from them saying they need another credit card on the account. And that communication was prompt but when l asked why l was being billed every month when l didn’t use all my sessions. And l did ask that l get a notification of my billing and the number of sessions used. It took several days only to be told l Will be billed every month no matter how many sessions l have already. I believe that they could have a minimum number of sessions not used before nung you the following month. I sometimes only can use 2 of my 45min a month. Because not all time slots available are 45. There more 30 mins slots than there are 45 mins per day. 46 mins is the most time on can get.

I’ve heard about BetterHelp from so many of my fave podcast, I never really had good experiences with previous therapist, but when I met Tim I thought wow! Even though I “feel” like running away, I won’t. Because I have hope

I had been searching for a therapist for a few weeks through my insurance. It was frustrating because I could not find anyone available much less anyone to call me back. I found BetterHelp through a friend and signed up. The process was easy, the questions well thought out, and the match with a therapist was quick. I had my first session within a week and have resolved many issues in a short time. My therapist is awesome and helps me get to the root of things quickly. I feel better than I have in the past 7 years! Thank you

The biggest upside to BetterHelp is, that you don't only have your 45 minute sessions with your therapist, but also the chat function. It makes it easier to be able to give perspective and say your story to your therapist, and you can use the sessions to actually work on these problems instead of having to explain them.

Betterhelp has been a life changing experience. Incredibly easy to find a therapist that suits your needs and the whole process has been flawless. I finally feel like the trauma that has been holding me back has started to clear and my self confidence is starting to take shape. I can't thank them enough.