Joshua R.
Quality platform with tons of value to…
Quality platform with tons of value to the average person who has never considered therapy.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Joshua R.
Quality platform with tons of value to the average person who has never considered therapy.
Anonymous
BetterHelp.com portal is easy to use, user friendly, and the therapist I was linked with was amazing. I'm doing much better overall, and I feel great. Thank you.
Jenna K.
Better help is an affordable way to get therapy and the discount option helps me get the help I need without worrying as much about racking up debt while I am on medical leave. I also like that I was able to get an appointment within the week of signing up. Everywhere else I tried told me they were booked 3-6 months out. The therapist I am teamed with experienced as well as respectful and gives good insights when we have a session.
Kourtney
BetterHelp has been an incredible experience. I have wanted to get into therapy for years but faced barriers with my professional life/work schedule. BetterHelp has offered tremendous flexibility and made something that once felt impossible an incredibly easy process. I never thought therapy would be for me, but so far BetterHelp is proving me wrong.
Becky V.
Best counseling ever!!
K S.
Therapy can be totally scary. It’s the admitting you need support, and feeling very vulnerable. You don’t want to be scammed, it is a lot of money after all. I was very skeptical, but I knew I needed support. So, I signed up and I am very glad I did. BetterHelp ask for your details and what you want from therapy. It’s very clear and they put my safety and well-being as a priority. They match you up to a therapist trained to meet your requirements, but, hey if you’re vibes don’t match, you can just change therapist really easily. I have had a wonderful experience with BetterHelp. I feel listening to, and valued. The ease of having therapy in your own space, at a time which suits you, either live chat or phone call. All monitored through the app, where you can message your therapist between sessions. And if you’re having a problem there’s help close by. Maybe therapy doesn’t have to be so scary after all.
FreeRoss
Did what they promised. No tricks or gimmicks. Technology was easy, straightforward to use and worked well. When I wanted to cancel the account for financial reasons, doing so was easy and straightforward.
McCormick
Kind of disappointed with BetterHelp's practice. I'm in a really dark place in my life right now and could use some therapy. I decided to try BetterHelp after seeing multiple commercials about it on TV. When I signed up, I was assigned a therapist before I entered my payment info. I saw an option to be reassigned another therapist (because the one I was assigned to first wasn't satisfactory to me) and I selected that. It has now been almost a month since I selected that option and I have yet to hear any update on who my new therapist will be. I guess I may have to enter my payment info first before I get assigned someone new. Maybe that's their tactic they use to get your payment info and start charging you. I'd rather wait to provide that until I get assigned a therapist to my liking. But I don't believe BetterHelp wants to play like that. Leaving me uncomfortable and skeptical about ever using them in the future. Right now, I'm left to deal with my issues on my own while finding other alternatives to BetterHelp. Such a shame really
Response from BetterHelpApr 19, 2023
We are definitely available to help you find the right therapist before you subscribe, McCormick. The rematching process typically takes up to 48 hours, but if you haven't been rematched in that time, our Member Success Team is always here to look into your account further. They typically respond within 1 business day, but I am going to request more information, via TrustPilot, so that we can work together on finding a new therapist. Talk soon, BetterHelp Team