BetterHelpReviews of betterhelp.com

It brought me through my week better knowing that I had someone to talk to when I was feeling alone.

I really enjoy Betterhelp. It is more bang for your buck when it comes to personal development (not just therapy). It can be a bit hit or miss depending on the therapist or session you sign up for, but you can always keep looking for what feels right. The first therapist was not a good fit, but my second therapist was exactly who I needed to help me sort through some things. The classes and group sessions have also been very helpful!

Better help is a very easy platform. It is very reliable and safe. Better help matches u with the therapist that u need and offers additional sessions if u want to join. It has many channels to connect with ur therapist so that u choose the most suitable. It makes therapy accessible.

I’m so grateful for Better Help. Going through a horrific tragedy. A friend recommended Better Help. I know in my heart I wouldn’t be standing if it wasn’t for this program. The therapist assigned to me has been more than compassionate, supportive, and affective. Her guidance is helping me with the deaths of young souls, the survivors guilt, and the trauma of what this traumatic event has affected my ability to live. I didn’t know how to face the next moment… having a support system is crucial to my and my family’s future. Thank you from the bottom of my heart.

Therapy is a form of self care and the therapists here are helpful.

Therapy? From the comfort of your own home and schedule??? What’s not to like?! Plus the groupinars are invaluable and you can sign up for as many as you want. I love the live chat option so I can message my therapist if things happen throughout the day, and we can make sure we talk about them at our weekly session. I would definitely highly recommend BetterHelp for any and everyone. There’s almost always something to gain.

The customer service is amazing, they are always quick to let you know that help is on the way! They go above and beyond. I have also love the platform where by I can have an experienced therapist work with me from the comfort of my home.

While the concept is great, it has much room for improvement. This was my first experience with "therapy" and will likely be the last. After paying (upfront, mind you...) $320, I was matched with a "therapist." I clearly stated that my doctor suggested CBT in the initial information I submitted and clearly stated the issue with which I was seeking help. After some back and forth introductions and pleasantries, I was provided with a one-page pamphlet containing information I already had (which I stated to the therapist and clearly stated I had already tried), and that can easily be found for FREE with any google search. I was also asked to keep a diary for a week, which I completed and submitted. This was the full extent of what I was provided for my $320 for "therapy" - a dairy and a cheat-sheet that I already had. When I stated I was open to suggestions or other things to try to address my problem, I was told, "Sorry, I have been trying to think of anything else." Full stop. No suggestions, no help, nothing else. An upfront cost of $320 for a one page sheet of common knowledge that can be found in any of a dozen other FREE sites, a week-long diary that didn't show anything worthwhile and then a response of "can't think of anything else." (paraphrasing) isn't what I would call CBT or "therapy." After CLEARLY seeing where this is headed, I promptly cancelled my membership. The downside - an EXHORBINANT cost for no benefit at all. This isn't therapy by any definition I can find. At best, it's self-help with information that can be obtained for free with a simple Google search. The upside - the concept is great and the platform is very user-friendly. **Update** I feel it necessary to leave an updated review. I was contacted shortly after my original review by their Customer Service Manager, who was very nice. They apologized and offered to set me up with a new therapist. They made what looked to be an excellent suggestion. I contacted "Ben," the new therapist hoping for some help. Instead, Ben sent me a VERY long "agreement" which he called an "informed consent." This is nothing more than a contract. I read the entire document, which was lengthy. Buried in the middle, it clearly states that Ben had supplied me with his rates, and that I agreed to pay and and all bills he would be sending me. I was flabbergasted. Not only did "Ben" NOT disclose his rates to me, but agreeing to pay any and all bills? What was my $320 to BetterHelp for? Why would ANYONE agree to be charged mysterious rates and agree to unknown bills? This agreement was required for me to continue with Ben and he wouldn't work with me if I didn't agree to his terms. When I pointed out that he did NOT disclose his rates (which the agreement said he did), and that I wouldn't agree to such blanket terms, he said, "thank you." Ridiculous. So, no better experience with a different therapist. Understand what you are agreeing to, everyone. READ everything before you agree to it. They'll sneak little tidbits like this into their "consent" forms which have absolutely nothing to do with helping you. I'd downgrade this to zero stars if that was possible. I've asked for a full refund. We'll see how that goes.