Sarah W.
I found the best therapist in BetterHelp
I started therapy 3 years ago and I tried sessions with different therapists, didn’t find the best one until I downloaded BetterHelp! Best experience 🤍

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Sarah W.
I started therapy 3 years ago and I tried sessions with different therapists, didn’t find the best one until I downloaded BetterHelp! Best experience 🤍
Mariana
I was supposed to have my first appointment with the therapist chosen for me and she just didn’t show up, she didn’t even tell me she couldn’t make it. I’ve made the time and made arrangements so I’d have the house for myself during this appointment and waited in the video call for half an hour, didn’t get a word from her. I’ve searched for something to help me during such a difficult time in my life and what I ended up with was more stress and frustration. I’ve requested a refund and didn’t get an answer from the Better Help team.
Response from BetterHelpJun 16, 2023
We are sorry to hear you were not able to have your session, Mariana, we understand how valuable your time and care truly are. We would love to look into this further to see how we can best support you. Our Member Success Team is always available for assistance, and they typically respond within 1 business day. Sometimes messages may be delivered to your SPAM or JUNK folders, so you will also want to check there. However, I am going to request more information from TrustPilot, so we can work together and resolve your concerns. Talk soon, BetterHelp Team
Rapid Fire S.
I went in with a simple question or insecurity to be solved, and my therapist helped me realize that there was much more to it. She was very patient and happy to learn more. She did a great job of promoting BetterHelp as well. The site itself is pretty easy to navigate and get started. No issues on that end.
Barbara S.
I must say that my experience has been nothing short of the very best! I think I was very lucky when I went seraching and found by chance--Better Help-- it sounded -good! So i decided that I would try--they said they would find a good match for me--and they did!!When I think about it--it seems I have landed in such a good place after taking a great leap of faith!! Online therapy works-- I talk with my therpaist who is without a doubt the best therapist I have evr had!!!
Meredith C.
I was charged for four weeks before even meeting with a therapist! Never had a single session, only one chat from the therapist asking for me to sign up for a call. Nothing else. No one got back to me when i asked for my refund - highway robbery. Do not trust.
Response from BetterHelpJun 15, 2023
Thank you for your feedback Meredith, and we apologize for any confusion. We outline on our FAQ page and during the registration process that all memberships are billed upfront, for future time, but we understand this may have been missed. Please know our Member Success Team is always available when you have any questions or concerns. They typically respond within 1 business day, so if you don't see a response, we suggest checking your SPAM or JUNK folders just in case. I am going to request more information, via TrustPilot, so we can work together to provide the support you are looking for. Talk soon, BetterHelp Team
AG
Therapy made easy. I'm very happy with my experience and all the resources they provide.
Laura Burkhart Y.
My therapist is amazing. He really takes time to listen, puts things in a new perspective and gives awesome advice! Classes are very informative too!
Laurkeisha H.
I thought my billing didn't start until my sessions started. I didn't know. Every therapist since the beginning was the opposite of what I requested. Highly disappointed and out of $416 with no sessions ever. Feeling worse than before I even started this hoax of a process!
Response from BetterHelpJun 15, 2023
We appreciate your feedback, Laurkeisha, and we strive to match our members with a support system that most closely meets your preferences. Our goal is to support all members in the best ways for them. Our Member Success Team is always available to assist with a rematch for any reason, as well as if you have any billing-related questions or concerns. I am going to request more information, via TrustPilot, so we can work together and provide the care you are looking for. Talk soon, BetterHelp Team