BetterHelpReviews of betterhelp.com

My therapist listens and understands what I need and has helped me get through some extremely tough times. I am forever grateful for her.

Amazing therapist on there! Grateful to be able to use this platform, amazing therapist and useful Groupinar sessions.

I was billed for much more than expected - around £150 despite only having had one session. After trying a couple of therapists I cancelled my membership; they were very inexperienced and did not have the kind of expertise I would expect from a professional. It may be that in order to be affordable the platform attracts therapists who are not of the best quality, or are early in their careers. It is much cheaper than traditional therapy, but probably a false economy in the long term!

AVOID VERY MISLEADING ON PRICING AND TREAT THERAPIST STAFF POORLY. I initially thought best service ever till I realised from the therapist point of view. The customer service and founder are misleading vulnerable people with pricing upon application form. The therapists are not informed of anything literally nothing. They have a catch out therapist question when you end membership “why are you leaving betterhelp?” One of the options is “To get therapy from betterhelp therapist outside of betterhelp”. Upon filling in application I was mislead to believe I’d get reduced price I could discuss if I was on sick pay and disabled. Nope was charged €200 every payment despite trying to contact betterhelp customer service and the founder to which the founder has communicated with me prior to this. Founder still has not replied and customer service still telling me “There is no reduction prices the best we can do is 30% off only valid for 3 months”. I only get €220 a week myself partner and dog have to live off of this. Only reason it’s getting two stars is because my therapist is the best therapist I’ve had I don’t hold it against him for having to be stuck in a very inappropriately ran job as many are stuck in jobs that are not ideal unfortunately. I also asked for full refund they literally only gave me €60 back out of €200 despite me saying I want to cancel my account. I tried delete account that option all of a sudden is gone even though it was there previously I was only able to end membership notification popping up saying “You can still avail of the service till the membership runs out” 🙄🤬😡. I have Autism mental health issues abusive living conditions most of my life and currently I’m on sick pay. Yet they are scamming vulnerable people people that are in far worse state mentally to even realise nor feel able to stand up to this absolute disgusting behaviour. AVOID!!!!!!

Helpful, and honest. Fair and well priced. Kind and compassionate. Easy to navigate and a smooth experience overall. Plenty to choose from!

My experience with BetterHelp has been amazing so far. I have only had two video therapy sessions so far with my therapist Tracey, but I have also been writing journal entries on the app and sharing them with her. I like the fact that the app reminds you every day to write a journal entry if you want to, and also allows you to either share your entries with your therapist or keep them private. Tracey always responds to me, validates my feelings, makes me feel heard and actively checks in on me. I feel like I have known her a lot longer than just two weeks. She is very warm, smiley and understanding. I have really liked talking to her on the sessions because she does not interrupt, she listens to whatever I have to say and it makes me feel good to get things off my chest without feeling judged. On the app you can also schedule your own therapy sessions, on dates and times that suit you and work around your life. It is very easy to use. I felt nervous to begin therapy but Tracey has already made me feel confident that therapy will help me :)

BetterHelp helped me with my journey and they always respond to my emails if I had any issues with my sessions, what I noticed is that customer comfort is above everything.

My BetterHelp experience has been phenomenal. I was hesitant to sign up because of the cost, but this is the best therapy experience I've ever had and it has been 100% worth the price tag. My therapist with BetterHelp is the best therapist I've ever had, and I really feel that I'm building skills so that therapy doesn't have to be a permanent part of my life, but maybe something that I come to in times of need and put on pause when I'm doing well, so I am very happy with where I'm headed with BetterHelp.