BetterHelpReviews of betterhelp.com

After going through a lot the final straw broke and I decided therapy was a good idea. I was grieving my mums passing and struggling to find energy to work or do anything. I didn't want to cause a big fuss and wanted to keep it private so decided to try BetterHelp. My first therapist was enough to put me off for life but I found I could change and pick from so many. Reading through all the profiles I found one ideal to my needs and it felt like speaking with a caring and very knowledgeable friend. I was only with Betterhelp 8 weeks (intended to be 4 but it was good) and my therapist gave me the step up I needed. I left him a fantastic review on the app too. Thank you

Just hopping back on here to update. I was trying to get a refund from Better Help. It wasnt easy but it did get sorted. Just here to set the record straight that they did refund me. Thank you to Better Help for following it up. Yes it was a bank issue! Though I still wouldnt use them as its a 'gym membership' model so even if you havent found the right person or havent time to follow up you still get charged per month. And the $65 a month advertised cost was actually $250 per month. But fair play to them they did refund me.

I was made aware that from the £60 that I paid for each session, only £15 goes to the therapist - your money is better spent somewhere else. I signed up for BetterHelp when I was in a desperate moment so I could be seen quickly, but wish I had held off and found a private therapist. You can imagine the level of effort a therapist is willing to put in when they're receiving just a quarter of the fee paid. They get 1 additional star since they didn't make a fuss when I asked for all of my money back, which they complied with.

BetterHelp is a convenient and practical solution for remote mental health care, and it has made it easy for me to seek care. In addition, the therapist I was matched with has been so helpful! I’m feeling great and I’m still learning about taking care of my mental health because of this platform. I look forward to my journey and I’m so grateful for all BetterHelp has offered me. My only recommendation for improvement deals with the mobile app. I find that sometimes my therapists calls don’t ring through, and it seems that the app dropped our call a couple times. These are MINOR inconveniences in a fantastic system that has been great otherwise! Thank you BetterHelp for providing an excellent experience!!!

Kelley Ryan is a nice therapist. She helped me when I was the victim of fraud.

On more than one occasion I was contacted with help because of the content of my Shared Journal. Yeah, I share a daily journal WITH my therapist. Daily, I feed little bits of where I'm at, what I'm thinking about or worried about. And when I've been OUT THERE stressed, BOOM, I get a message FROM my therapist in between weekly sessions. I mean holy crap. What a fabulous thing. I will NEVER abuse it but knowing that he is keeping an eye one me and is actively working to direct me in a positive direction. I have Hope now.

I feel entirely swindled by BetterHelp. While the therapist assigned, Carol, was absolutely great and I felt well matched with her, the BetterHelp platform is a swindle. I signed up for an initial month of sessions (4 one-to-one consultations). However, the system would not allow me to access my fourth session unless I subscribed to another month, even though I had not yet received what I had paid for. In other words, I paid for an initial 4 sessions, but only received 3. Had I not felt conned by this dishonest marketing approach, I would have continued with the therapy sessions. The fault was not with the therapist, but the rather nasty business model of BetterHelp, attempting to financially string you along, without delivering what was contractually promised. Despite still being within my subscription period, the system even prevented me from being able to message my therapist, to let her know that the system was blocking me from accessing the scheduled session - so she was left imagining that I had not turned up for our meeting. For me, the therapists (group therapy also available) were excellent. The business model is entirely dishonest. As it stands at the time of writing this review, I am still within 2 days of my current subscription, but am prevented from using the platform unless/until I cough up more money. For the record, BetterHelp, had you not employed such a dishonest strategy, I would have renewed my next month - but you haven't delivered what was already paid for. †********"*"""" Responding to the BetterHelp response below, which is entirely dishonest: I had a booked session WITHIN the timeframe of my monthly subscription, but was denied access to the session. This platform is an utter scam. AVOID.

I was pretty dead set on only meeting with the therapist in person, but that’s not feasible with my current situation. I have put off therapy for over eight months. I finally hit a point where I knew I had to do something so I decided to just give virtual a go. BetterHelp won over my skeptical predisposition and I’m at so thankful for it!! I thought virtual be more awkward than in person, and I was proven wrong! My counselor knows exactly when to let me talk and exactly when to ask a question. I’ve noticed a difference in just a few short weeks! If you’re on the fence, do it!