BetterHelpReviews of betterhelp.com

Better help is a great platform it’s the timings are just not working for me where I am in the world

My therapist is absolutely incredible. The cost of the sessions are cheaper than when I had insurance. I'm so happy that I signed up for BetterHelp and am on my way to a better, clearer life.

BetterHelp really cares as I was unable to continue sessions to economic hardship & I emailed Heather at BetterHelp & she made it possible for me to continue counselling sessions. Kyle is my counselor & he is highly skilled at helping difficult mind blowing consequences of our society which I am facing. Every day I don't wake up to my little daughter who was taken from me I question everything about the American system & Kyle helps me to focus on me & how I can be a stronger person & more equipped for life's circumstances! Thanks BetterHelp!

My therapist is the absolute best and I could not ask for someone better to talk to about life every day!

I rarely give 5 star reviews, but this mode of therapy makes my life so much easier. Dealing with several illnesses makes it difficult to get out of the house. Being able to have a video session is helpful. Also, being able to be very specific about what I was looking for in a therapist was a huge benefit.

After being on BetterHelp for quite some time, I finally found a therapist I liked. Unfortunately, around the same time I found out that BetterHelp “shares” information with Facebook, TikTok, other third parties, and advertisers. They weren’t just sharing email addresses. You know that intake form that was private and just between you and your therapist? Lies. The FTC announced a $7.8 million fine and proposed consent order with BetterHelp, Inc. for alleged violations of Section 5 of the FTC Act. A class action lawsuit has been filed against them. It’s hard enough to reach out for mental healthcare. There are a shortage of practitioners and high demand. BetterHelp exploited the most vulnerable. I finally found a helpful therapist but there’s no way he didn’t know what happened. I was struggling to pay for healthcare or so I thought. I was paying for my private information to passed on. Does Betterhelp think the mentally ill aren’t paying enough? It’s hard to build trust and Betterhelp obliterated the little trust I had left. You have no shame, Betterhelp. ETA: Betterhelp responded. Notice how they phrased it specifically as “private information such as members' names or clinical data from therapy sessions.” As far as I can tell they did not share that SPECIFIC information (patients’ names and the content of sessions) but they did share sensitive, private data. They sent details to Facebook and others about how often you logged on Betterhelp, how many times there was messages between you and your therapist (though not the exact content), location, and other demographic information so that patients could be targets for ads. Enough of this information can easily identify who you are and be tracked to your social media profile. Did Betterhelp safeguard this info so it wasn’t passed onto even sketchier data brokers after social media companies received this information? Doubtful. From USA Today: “The company nevertheless revealed data including email and IP addresses and questionnaire information to Facebook, Snapchat, Criteo, and Pinterest for advertising purposes, the FTC said in its complaint. It also accused BetterHelp of misleading customers and the public in 2020 by falsely denying news reports that it had revealed customers' personal data to third parties.” They shared the questionnaire information aka the intake. Your previous diagnosis, medication, past and current issues could’ve been shared. When initially confronted about this three years ago Betterhelp lied about its actions. I can’t post direct links so if other clients of Betterhelp are interested starting in March of this year the following outlets published stories on this: ABC news The Seattle Times Associated Press Jezebel USA Today And of course the Federal Trade Commission website. I never said Betterhelp sold data but shared it. There is a distinction as pedantic as that is. From the FTC: “The Federal Trade Commission has issued a proposed order banning online counseling service BetterHelp, Inc. from sharing consumers’ health data, including sensitive information about mental health challenges, for advertising. The proposed order also requires the company to pay $7.8 million to consumers to settle charges that it revealed consumers’ sensitive data with third parties such as Facebook and Snapchat for advertising after promising to keep such data private.” If the above statement in the Federal Trade Commission website is proven to be inaccurate, I’ll retract. As of 6/27/23, that’s live on the site. This is supposed to be a professional site to help with mental health issues.They chose rather cavalierly to break trust. Now they are doing linguistic gymnastics to wiggle out of the consequences after finally being exposed. And Betterhelp, I don’t need you to share anymore. You’ve shared plenty.

I'm writing this review cuz if you really need help, I want you to avoid what I experienced ... especially if you're financially vulnerable on top of having a hard time emotionally. The premise that BetterHelp makes therapy affordable because it cuts out the cost of renting a professional meeting space is a fallacy. Check for yourself online ... highly skilled and experienced therapists CHARGE THE EXACT SAME amount for in-person as online sessions. It sucks but it's true. The discount you're getting on BetterHelp is a reflection of the QUALITY of therapists. The "convenience" of the BetterHelp is WAY MORE EXPENSIVE in the long run. Paying 40£ an hour to have someone (who's likely a recent grad and offers all the depth of insight available in a paper cup) asking generic questions is more than not helpful, it can be downright heartbreaking ... particularly if you're feeling lonely and tired. It would as cheap (and likely safer) just to talk to a friend and get them to randomly ask you "Why do you think you felt that?" and "What do you think that meant?". You're better off researching highly trained therapists and asking if they have a sliding scale. It will take you more time to find someone and that sucks but it's worth it. Protect yourself, Save your money and Skip BetterHelp. You Deserve Better.

I suffer from high anxiety due to chronic health issues. Betterhelp is amazing. You can journal and send to you therapist when you would like. They have different options on the type of therapy you seek and it is VERY affordable. I have been apart of Betterhelp for a little over a month now and I have recommended Betterhelp to several people. It's convenient in many ways.