Gavin B.
Pay attention to the subscription
I feel that the price structure isn’t great for people that are potentially struggling with life. You are quickly tied into paying monthly regardless if you can bring yourself to use the service or not. I ended up paying 216 for a single session which wasn’t really helpful in anyway
Response from BetterHelpMay 9, 2024
Hello Gavin and thank you for sharing this feedback. While I can confirm we are a membership-based service and don't bill based on sessions, our Member Success Team is always available if you need assistance with your account. They typically respond within 1 business day, but I am going to request the email address associated with your BetterHelp account. We would love to see if there is anything we can do to help you continue reaching your goals. Talk soon, BetterHelp Team



