BetterHelpReviews of betterhelp.com

I answered some online assessment questions expecting to be possibly presented with a therapist and plan for service. The next morning there was a $260 charge on my bank account which overdrew my account generating bank fees. I called the number provided but the agent who answered was obviously just a phone answering service and didn't offer any explanation. She said that someone would email me within two days. I said I needed a call back immediately and reversal of the charge. She was of no help at all. I had to reverse the charges with my bank costing me fees and stress. I had no intention of contracting for therapy unless I was presented with information on a therapist and agreed to a treatment plan. Was totally surprised by the overdraft to the point that I didn't even recognize who was charging me : didn't know who betterhelp was until I googled it to find out more about who was charging me. I guess I am lucky that I noticed soon enough to deny the charge and delete them from my PayPal account. Very scammy and dishonest. OK, thank you for your response. I think the most disconcerting aspect was the apparent inability for your telephone support to provide any real answers or help. I didn't even know who you were and she was not much help. Just repeating some programmed phrases and finally said something about online therapy which triggered my memory. I really did not get any impression on the online assessment that I was agreeing to contract with you. So I had to pay my bank $30 to stop payment without reassurance from your agent.

I started better help because my picker for choosing good men was broken. Kalisha Matterson helped me see the value in myself and showed me how to set healthy boundaries in dating. She challenged me to be the best version of myself. She has a beautiful way of picking all the puzzle pieces of my life up and piecing them together. I get married in a few weeks to a pretty amazing mentally healthy man. I couldn’t have done it without Kalisha!

I went online to find psychotherapist and found BetterHelp's website. I filled in and submitted information about myself and got an immediate email back urging me to sign up as soon as possible as counsellors were is short supply and sessions were limited. I was not expecting such a hard-sell approach and have decided not to follow up. I did read the reviews on their site. They were all so glowing. Not a single bad experience. Hard to believe.

I did not want to call a therapy source that I couldn’t physically see. My luck with finding a good therapist was awful. Out of desperation I contacted BetterHelp and I scored on the first attempt. My therapist Jacqueline checks all the boxes I was looking for. She asks good questions and explains why I react to certain situations. She provides me with tools to help me manage my temper and communicate better. I think she’s pretty amazing and I appreciate her so much. So glad I made the call.

I signed up, Sent then the full month for fees upfront. I got matched with a therapist. She seemed just as confused about my situation, and did not offer anything in the way of advice except, "write a letter". Unfortunately in this particular situation, that wasn't really going to help much. I tried to schedule a second session, and it became clear that our schedules were not compatible, so she suggested i find someone else. I did. The new person showed evening appointments until I officially changed to her, at which point the evening availability disappeared Then she messaged and said she couldn't talk to me past 5pm. So I went to look for ANOTHER therapist (PS this part of the process is not pleasant for me) and the app just said they'd match me instead of me being able to look again for someone that fit my needs. Its been 36 hours and the app has not rematched me. I'm hurting very badly mentally, and this process has worsened my mental state, made me feel unheard and two therapists have rejected me in a vulnerable state. I would not recommend this "service" at all. I feel exceptionally worse, when I was trying to step outside my comfort zone and find a trusted person to speak with about an important problem in my life. I would like my money back but despite the fact that I've reached out several times, I have yet to receive a response and I still have no therapist (all while they said I could contiune to use the app after I elected to not renew the membership next month.

Better help reminds me of a "1-900" number in the 1990s. My therapist was a sweet lady, but talking on the phone didnt help as much as going to see a real live therapist or a psych. I cancelled my membership in march and it is now august, they have continued to charge me for my sessions every month. They claim they havnt charged me and refunded me. My experience with betterhelp made my mental condition WORSE.

BetterHelp has made therapy more accessible, I got a therapist that really connects with me and weekly appointments are easy to keep, I feel my mental health is much better now and I was able to work through my issues at the comfort of my own home which is also a great help for me

I love how understanding and thoughtful Therapist Jennifer has been during our appointments. She has given me a new perspective on being a better husband, and how to look at my inner child and the role that plays in our relationship. She is so good that my wife, who’s a lawyer and can be very strong minded, to not only purchase Terrance Real’s books but read all of his articles online. She is phenomenal and I am so glad I found Therapist Jennifer.