BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Sammi J.
The ease and flexibility. I knew I needed to speak to someone, however, the idea of traveling and being in an office was quite jarring. Using BetterHelp has really made things easier for me to seek help. I can subscribe when needed, schedule the time and date at my discretion, and best of all, be in a comfortable environment of my choosing to speak.
Alja P.
BetterHelp has such an easy way of signing up and they know how to find the right therapist for you. I have a very good experience and they constructed the process very well, so you feel taken care of and safe. I got a very good deal for 1 video session per week with my therapist and daily chatting and voice messaging her on the app, which gave me a sense of ''hand holding'' that I needed at the time. Thank you Better Help! With all my love, A
Julien
It's all about who the therapists are. I got extremely lucky, when I restarted therapy, and immediately found someone who helps me make progress. The app itself isn't ... ideally designed, but who cares. The video, chat, and scheduling work just fine.
Ashlee H.
Having someone to help me through all the things I'm going through, it's made a huge difference.
AJ
BetterHelp changed my life. Their platform allowed me to explore the world of therapy for the first time from the comfort of my own home when navigating some really difficult things from my childhood. When one therapist wasn't the right fit, they made it super easy to switch and find someone else that fit my needs, and he's been my therapist for the last 2.5 years.
Kaye B.
I will suggest BetterHelp to anyone that needs and want therapy at an affordable price. I’m glad I made the choice to join.
Imogen L.
I did not use a signal hour of councilling and was still charged £500!! Tell me how that is fair BETTER HELP. You claim to want to improve people's mental health but taking extortiante amounts of money with no warning has caused me a lot of stress and I guarantee I won't be seeing that money again. DO NOT USE
Response from BetterHelpAug 15, 2024
Hi Imogen, We do apologize if you were not aware how our membership billing works and understand the confusion this may have caused. It sounds like the auto renewal of your membership is your concern and while we do provide this information during the registration process, we understand it may have been missed. I can see our Member Success Team has reached out and resolved this for you, hopefully to your satisfaction. Don't hesitate to respond to our team, if there is anything else we can do for you. Best Wishes, BetterHelp Team
Dima V.
I payed for 4 sesion and get only 1 I have been in hospital and let me therapist to next sesion and she did. The app charged me for 4 more sesions without my consideration and respect that I was in hospital. I haven't been working on my issue thought my sesion- only explained my problem....
Response from BetterHelpAug 15, 2024
Hi Dima, To add some clarity around the auto-renew of your membership, since your account is still active, you continued to be charged. However, if you are ever away, our Member Success Team is always available to assist with account adjustments so you are not charged prematurely. That said, we would be happy to look into this further for you, so I am going to request the email address associated with your BetterHelp account. You will receive a form from TrustPilot shortly where you can provide your contact information, and we look forward to straightening this out very soon! Sincerely, BetterHelp Team