BetterHelpReviews of betterhelp.com

The app is amazing! The therapist I was matched with is amazing. This company offers so much to help you in whatever journey you're on.

They matched up my therapist perfectly. The company seems to be able to recommend exactly the right therapist. Online counselling is very, very convenient and far more flexible than in office.

Thomas is a fantastic therapist and firend!

I have used this service like four to five years ago(the date doesn't even exists for trust pilot that long ago). Bear with me this is a long story. I have mixed feelings for this app because at the time I was in a really messy problem and I was a teenager (around 17 years old). I was in a very very toxic relationship and I had no idea how yo leave but I knew I had to, so I asked my mom, (was living in a poor economy country at the time so therapy was really hard and not easy to get) to pay for just one month, because at this point I was also self harming and literally pulling my hair out in a frantic panic and definitely not myself. My mom agreed and gave me money to get a two months sessions instead, so I got matched with a therapist. That followed by me sending literally the messages my toxic at the time partner, now ex to that therapist a lot of the time because I didn't even know what to do or respond and was in so much fear, pain and wanted the abuse slurs mainly to stop and not being called a w*ore for five seconds, there was a lot but at the time I wouldn't explain it as much as just directly copy text the texts when we were not even physically together as they even by itself explained a lot of it. So the service actually helped me without realising for the future. She send me files and things for improving self esteem and was genuinely there when I would resend my toxic ex texts and panic on them asking what to do. After a month I did feel better, not great but somewhat it did help, just having the support as it was the first time in my life I asked for help like this. I remember during she became slightly harder to get a hold of like a decreasing curve of having time for in personal sessions and then as much to text. The two months passed and I stopped as no more money xx After like a week I received a message from the therapist I worked with saying if she has done something wrong since I stopped, and why did I. At the time I tho that is so weird, she had literally no time and now is chasing me almost, but also I considered the possibility that she was just caring, although I couldn't respond to her as I had to pay to do so, so sadly I couldn't even let her no money, sorry (which by itself made me question if that was on purpose so I do pay to respond, apologies better help if its not the case x BUTTT after 3 years from that experience (about two years ago) as an adult (I was diagnosed by actual physical psychologists(i.e. as in not a platform) from the NHS in the UK with PTSD and following went to cognitive group therapu plus one on one . So. All I will say. Completely different. Cognitive understanndable, but the way they diagnosed me, helped me, the things we spoke before even the diagnosis - absolutely astonishingly different. I showed my NHS one some of the things the better help women send and they straight up told me that those are nice but not the work I need for my case and its not the plan that is needes so I can get better. I cannot stress enough it was absolutely different, it doesn't even compare. So overall, 1. It's definitely more of a couching therapy, BUT 2. it also can be a really good first step as it was for me. If it wasn't that therapist/whatever they are even if they are an ice cream, I wouldn't have ever gotten proper help and opened up to the idea. So if you need like REAAALLLY series help, please try to go to an actual one, if you can't or are not ready I would honestly say go for it, worse happens you pay to have someone motivate you to potentially do the extra step or loose some money and you start from square one, but if it does help you actually long run get initial help so you can actually reach out for a hard-core one that you just simply cannot or don't even understand you do, this one is like the perfect step in between. But if you need to pick definitely go to a in person one. That being said I am thankful to them and that therapist, weather its a bit overpriced or even them slightly pushy for money, they honestly also helped me and even maybe saved my life in the long run so both not ideal, confirmingly not people in my opinion that can handle big mental problems but also very happy, and if it works the overprice is going to be worth it, as sometimes we do need a step in between. Either way decided to share having the weird experience and history.

Better Help is a great solution for anyone needing a therapist's perspective on the challenges one faces. It provides good value for the money.

I love how customized it is to find someone who meets your exact needs. Someone who you can relate to, and be comfortable.

Therapists trained and experienced in the area of my particular needs seem to be thin on the ground. It took some work to find just the right person, but it’s now working really well.

I told Betterhelp the type of person I wanted for a therapist I wanted and that is exactly the person I got to help me. Thank you BetterHelp for making my experience easy and enjoyable!