BetterHelpReviews of betterhelp.com

Best website to find a therapist, I’m Italian and I tried unobravo but on betterhelp I found therapist more prepared

Sou brasileiro e estou muito feliz com a terapeuta. Consigo ver progresso a cada sessão e experiência toda com o aplicativo tem me deixado muito feliz. Quero deixar uma orientação a você. Use tudo o que o app oferece, se não estiver feliz com o profissional, troque, mas use o app em sua totalidade.

At first, I found my therapist friendly; more open than my NHS one, but nice enough. One of the first points she made was that she worked differently from other therapists and in the spirit of getting to know me she requested a photo and a song that I liked: I wanted to commit to the process, so I obliged. BetterHelp allows you to have access to your therapist between session. In the beginning I found this helpful, so I reached out. When I did not feel the need to contact her during the week she began to comment at the beginning of the next session “You don’t seem to like to reach out” or “Reach out if you can”: it all began to feel quite manipulative. Eventually she started to message without any prompt from me. When I clearly signed off from a message she continued to bombard me with more pointless questions. Every chance she got she tried to create similarities between us; more often than not, directing the conversation to her life. She requested photos from my week, even if I was simply going about my day to day; all in the name of getting to know me. I Ignored these requests, finding them unsettling and a little creepy as time went on. I had just started seeing someone and she could not get through a session without mentioning my relationship; on a couple of occasions asking me what my new partner had been wearing. I found myself not wanting to open up, which is the whole point of therapy. When I challenged her comments, she wouldn’t give a straight answer instead hiding behind a “just curious”. She would disclose highly inappropriate information about herself leaving me feeling sympathetic; this is one of the reasons I stuck with her far longer than I should have. I changed therapists on the platform. My new therapist calming, professional and focused on moving me forward; unlike my first, who was set on catastrophizing every situation to foster dependency. I approached BetterHelp to offer feedback, they said that I would need to leave a review: I explained that this would be embarrassing for my previous therapist because she clearly needed guidance. I went as far as to say, that this was not about a refund. Further requests to offer feedback were met with “leave a review”: according to BetterHelp the only way to do this, would be for me to have another session with my previous therapists after which the system would automatically offer me the chance to do so. BetterHelp explained that she should be given the chance to respond to negative feedback; however, her highly inappropriate behaviour a clear result of countertransference was something requiring the intervention of a colleague or supervisor. Up until I posted this review, BetterHelp has not offered a clear response to my complaint even after I gave them a full account of her actions including the truly worrying disclosures she made. If you have a great Therapist on BetterHelp then more power to you; If you have an Unprofessional one, then you are clearly on your own UPDATE: BETTERHELP thank you for your response. Your staff may not have been trained to do this, however, I can assure you, that this is exactly what they did!! I have their response to my emails. I have provided the additional information you requested and look forward to you reaching out very soon.

Ridiculously overpriced and absolutely worthless. Almost every single review on their site must be bought and paid for. Check Reddit for REAL reviews from REAL people. No reference number provided. Angela Harris Was assigned representative.

On the first try, Betterhelp matched me with a therapist that truly understands my situation and from just the first session, I felt so relieved and lighter knowing that someone out there understands what I have been through. She has been able to offer me sound advice in how to navigate my traumas and I really just cannot thank her enough for her commitment to providing quality therapy. The platform is straightforward to use as well. Also, Betterhelp was able to offer me some financial assistance. I highly encourage people who are struggling with any emotional baggage to proactively put in the work to be a better version of themselves sooner than later with Betterhelp.

Getting set up is extremely easy and the app is very helpful

Misleading advertising. I signed up thinking I was charged per session on a monthly basis. I used the service on and off for 8 months and I realised they had taken a total of $5000 NZD from my account!!! $600NZD per month. As you can see their statement is VERY missleading. The only reason they have a second star is they refunded me approx half but charged me at the highest rate for the sessions I did have. When you google how much it costs, it states: "BetterHelp subscriptions range from $65 to $100 per week (billed every four weeks and based on factors such as your location, referral source, preferences, therapist availability and any applicable discounts or promotions that might apply), so the monthly costs can be between $260 and $400." This needs to be changed Better Help. I cried so much when I saw how much money was taken out of my bank account.

If I could rate Betterhelp with ZERO stars I would do it. Customer Service is the worst I have ever dealt with. I am owed over $1,000 in erroneous charges, can't speak with a human, and have been dealing with a billing organization that hides behind email. The therapist is excellent which is unfortunate because I will probably need to cancel in order to get my charges fixed. For a company that is supposed to be in human services, BetterHelp is ill equipped to deal with humans in any capacity.