Faustina G.
Improvement in mental health
There are various topics from group sessions apart from individual therapy sessions that can also help with mental health. BetterHelp provides therapists that are knowledgeable in their practices.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Faustina G.
There are various topics from group sessions apart from individual therapy sessions that can also help with mental health. BetterHelp provides therapists that are knowledgeable in their practices.
Natera Comte, M.
I did the onboarding flow to get a therapist recommendation, just the first recommendation was not really covering my needs, so I contacted support, the replied immediately with a list of recommendations, so I wrote back also immediately with my response and to start my sessions. Then they stalled me, it’s now over 6 weeks, no reply, I try every 2 weeks to see if someone will take back my ticket, no one replies, I even created a new ticket. I can’t say anything to the services of therapists in the platform, but the support service is really bad, and that is not the way I expected from a platform that is for people struggling with mental health… I would expect a more human touch and reliability.
Response from BetterHelpSep 6, 2024
Hi Maria, We are sorry to hear you aren't receiving our responses. Our Member Success Team will respond to inquries within 1 business day, so our messages may be going to your JUNK or SPAM folders. I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly. This way we can reach out and assist you further. Looking forward to speaking soon, BetterHelp Team
Aldís Amah H.
I think it's great that there's a platform like this. I understand there were some issues with certain practitioners in the past but I am very happy and pleased with the one I have at the moment. Not everyone will be a fit and I think at the beginning, the most important step is to not feel guilty for giving an honest review and listening to your gut if you feel there's a lack of connection. THIS is the platform to experiment with different people, in real life you are kind of stuck with just one person because the cost is so high and it can be very hard to get an appointment at all with someone new.
Cassandra J.
Better help is really good, I would recommend them to anyone which I have already started to do. Had my therapist right away. Betterhelp is a 10 out of 10.
James R.
The therapist was sensitive and caring, listened carefully, made insightful observations and was genuinely engaged.
Monte B.
BetterHelp has been very useful to me in helping me resolve anger issues, relationship issues and in helping me work towards greater self actualization. I cannot recommend them strongly enough!
John
I was skeptical at first. But, surprise ! My therapist is amazing. He is helpful, considerate and compassionate. The price is super great. Highly recommended. 5 stars, the best
Anna K.
They are very swift with communication, they do their best to find just the right therapist and to be honest they CARE. And by that I mean they really do everything and beyond to provide mental health support for people. I was really surprised by the way they responded quick and with empathy, how determined they were to find a right therapist. Just one thing I would mention, don't shy away in finding the right therapist because not each will be a fit. I learned it and eventually got matched with the person that totally understood my needs.