Beatriz M.
Paid a whole month
Paid a whole month. only to be given one session in the middle of the month. Therapist didnt even show up. How can they let that happen. There is no fast answers. i havent even used the services and they charged me £240
Response from BetterHelpOct 10, 2024
Hi Beatriz, We appreciate you reaching out and providing feedback about your experience. Our goal is support our members in every way we can and any time you feel as if this isn't happening we want to know more about it. All BetterHelp memberships are billed upfront but our Member Success team is always available to assist with account adjustments in case like you have described. They typically respond within 1 business day and it seems we are in the process of resolving your concerns. We look forward to turning your experience around quickly and to continue supporting you towards your goals! Sincerely, BetterHelp Team



