Mari
Read the real reviews
Beware beware beware, please be careful. I signed up today, feeling so low, I needed a bit of help. I went through the process and shared personal details. I got to where I'm asked to pay and give credit card info. Then decided to check trustpilot, before payment. I found that most of the positive reviews were written by people who have only ever given (1) one review! That's frequently a sign of the company managing the reviews. Or, are written like company self promotion! Then I started reading the 1 star and I'm lucky I didn't get to the end of the process... I believe a lot of these reviews are not to be trusted in Check the 1-2 star reviews and you'll find the HONEST ones. -Look on reddit for real answers too. Be careful and be aware. By the time you've filled in the form which can be emotional, it's got you in a vulnerable state of mind, so filling in your details is not safe.
Response from BetterHelpOct 23, 2024
Hi Mari, We can appreciate your concern, but please know we do not solicit or encourage fake reviews through Trust Pilot or any other review site. Ultimately, beginning a therapy journey, whether on an online platform or in person, can be an emotional time and our team is here to support our members whenever needed! I am going to request the email address that is associated with your BetterHelp account, so we can check in and see what we can do to alleviate any remaining concerns. Talk soon, BetterHelp Team



