BetterHelpReviews of betterhelp.com

Started using this service, cancelled service due to lose of Employment and in Financial hardship, £180 was taken out of my Google pay Not a continuous direct debit or standing order, since the 23rd October 2024 since payment was taken, I am still waiting for a Full refund, Emails after Emails, with excuses, delays, trying to intise me to stick with the service by providing extra weeks, then saying with operations support, same email from different employees taken no actions like an robot Automatic email Response, for a service that is providing help with mental health and emotions, This Company has only made my mental health worse with emotional stress and Anxiety with Financial hardship, so reluctant in issuing a refund ABSOLUTELY DISCUSTING SERVICE! Companies are quick to take your money but never to return! Why does it have to be so difficult and a fight, don't they think me loosing Employment is not hard enough

I have had numerous sessions with Jeremy. His compassion, professionalism and respectful way of handling situations and issues, in my opinion, is second to none. He listens first, reacts and offers potential solutions to the problem at hand. I very much appreciate the fact that I can use this service for the betterment of my mental health.

BetterHelp makes the process easy. Frankly I would have never sought therapy in person. The ability to have access to therapy in the manner BetterHelp provides makes the process easy!

BetterHelp was there when I need rapid access to help. I was facing some major life challenges and realised that I needed support. The BetterHelp system matched me to a really great source of counselling the same day. For me, being able to meet my therapist using video is a major advantage and helps me incorporate the practice into a complex schedule.

I have had therapy before but have always found the whole process of finding and arranging it very stressful. BetterHelp was very quick and simple to access, book and arrange. It's the best thing I have done for myself in a long time. The therapist BetterHelp have matched with me is absolutely perfect.

This is the first time in my Life joining therapy. The stigma around it growing up made it difficult to seek help. Once I got the courage to help myself, I did the research and picked betterhelp because they provide many forms of therapy, classes, & homework so you can continue to improve your mental Health journey.

I was finally scheduled with a therapist then when the appointment time came I was about 5 minutes late due to technical issues with my camera and once they were resolved I sat there messaging with the therapist telling me to reschedule. When I went to reschedule for later in the day there was no availability, so I requested a new therapist those therapist also had no availability even though I had taken the entire day to make sure I was prepared mentally to deal with this. I decided my next day off I could do the same even though it would mean another day dedicated to this process. Then when I selected a therapist with an availability that worked with mine and seemed to meet enough of my needs I scheduled an appointment. Then proceeded to fill out the rest of the information and my appointment was cancelled and the therapist no longer had an appointment available in my availability. I then tried changing therapist again for one that meet my availability and the only ones with availability did not meet my needs. I had reached out to support but they have yet to reach back out.

I found the right type of counseling after just typing a few words in the initiation form. I have been getting counseling for the last 25 years. This is the first time when a counselor feels confident that she can help me 100%. I tell her the type of help I need in ever session rather her telling me. I also journal and do what she tells me to do. I remain pro-active. I have told many people about the Betterhelp.com. I learned about it from my nutritionist. I was desperate and helpless but now feel hopeful that with the right type of help, my situation will and can improve. The best thing about the Betterhelp is that the time slots for the counseling are available in the evenings and weekends. The site is extremely easy to use. It is different from the typical counseling. I can make more than one appointment a week. I was not used to the online counseling but now, it has proven that just because I see a counselor in person, does not mean that person is the right one for me.