Natalie
I've never felt so understood in a very…
I've never felt so understood in a very long time I'm so happy to have done this

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health
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9,555 approved reviews, newest moderated first
Natalie
I've never felt so understood in a very long time I'm so happy to have done this
J D.
I’ve had trouble finding that right person to speak and have conversations with. Tried BH. The first therapist was great, but not for me. The second therapist recommended, perfect match.
Cynthia S.
BetterHelp has been a game-changer for me. The platform is easy to use, and I was matched with an amazing therapist, Alison, who truly understands and supports me. The flexibility of scheduling sessions and having the option for video, phone, or chat makes it so convenient. I feel seen, heard, and empowered to work through my challenges in a way I never thought possible. Highly recommend for anyone looking for accessible, quality therapy!
Jody
Dr. Alvarez is a wonderful therapist. She is everything you need in your corner and nothing you do not. She is strong, capable, wise, fluid, she’s modern, she’s warm, pays great attention to detail. This past year, despite its ups and downs, has been the most incredible year of my life. I was finally able to really let go of a 30+ year smoking habit and I did it while under her care. I’m glad BetterHelp matched me with her. I would suggest giving this platform a try if you aren’t in therapy already. Now is your time to work on yourself, for an awesome 2025
Christian Rafael L.
I've been using the app for only two weeks, and I've already participated in therapy sessions, group sessions, and several seminars. I'm also reading a book recommended by my therapist, and I'm already seeing positive results. I've noticed personal growth and development in myself, and my friendships, relationships, and family bonds are growing stronger. Everything seems to be moving in the right direction. I highly recommend it; the rewards far outweigh the time and money invested.
Meg
BetterHelp takes a thorough inventory of what the patient is seeking in a Therapist and matches them accordingly. There are several methods and options for the session which is perfect for various lifestyles struggling to carve out a committed time slot -- BetterHelp will work with you at your convenience. There is also financial aid available for those that qualify.
Brad H.
1. They advertise convenience but the therapists do not use those tools 2. They advertise affordable but I had the same per month no matter how many appointments I had - I was charged for the max. 3. The therapists are not professional. One was playing with her phone while I spoke in the initial interview. The other aggress to move me to a private practice outside BetterHelp for more affordable counseling then disappeared. When I tracked him down later and discussed it with him, he had no remorse or apology.
Response from BetterHelpJan 8, 2025
We're sorry for any frustration with your experience, Brad. Therapists should be willing to provide you the type of sessions/support that work best for you. If they are not able to do so, our team can work with you to extend your membership and help you find a new therapist match that can better support you according to your needs. While billing takes place automatically, each 4-week payment covers your access to all the platform features for that length of time, with the option of having a weekly live session. Our team can help provide extensions upon request if your therapist's schedule is limited in a given week. We would appreciate the chance to look into your claims further regarding your interactions with this particular therapist, and I'll request the email address linked to your BetterHelp account so we can reach out direclty and try and assist you further.
Shannon R.
Better Help has a user-friendly UI, the pages load quickly, and there are many resources available to the patient without feeling overwhelmed by the selections available. Highly recommend.