BetterHelpReviews of betterhelp.com

Was awful. On top of that the bills just kept coming on the monthly when I didn’t have time to use the service. Talk about kicking someone when you are down. I asked them never to contact me again. They kept sending emails. Re-ocurrí c reminding of a bad time.

Great, flexible, positive and up lifting.

I didn't set my expectations too high since I have never taken the online route to find a therapist. I have been pleasantly surprised so far and would recommend others to give it a try.

Better Health has an amazing level of qualified therapists. I like the ability to journal, send my therapist messages, and get a response in a timely manner. While each therapist was helpful in their own way, it did take a few tries to find the best match. The goal setting is helpful. Sessions may be done by phone, video or text. They have given me a discount during a financially- difficult time. I would recommend them with all my heart. Thank you.

Betterhelp signed me up and billed my account immediately, then only offered a first meeting after the SECOND weekly payment had been taken from my account. I scheduled the meeting anyway, hoping that it would be worth the DOUBLE price I had already paid. It wasn't. The therapist had requested additional info prior to our first session (over a week prior) which I dutifully sent, including a very specific and deal-breaking requirement that she fit a certain criteria - or the whole thing would be pointless. She had plenty of time to read the notes, and to notify me if she didn't fit this deal-breaking criteria and arrange a different therapist. But this didn't happen. When our first meeting finally started, she had clearly not read ANY of the notes I had provided, and had NOT seen my deal-breaking criteria. As it happened she did NOT fit this criteria, and so my time and money had been wasted. She suggested that she didn't NEED to fit this criteria, as she understood my situation despite not having any lived experience - because she knows people who do. And THAT is why I specified so early on that it was a DEAL-BREAKER! I cancelled the session and cancelled my membership without seeking a replacement therapist. My experience with BetterHelp had already taught me that I would probably pay for at least a further two sessions before anything actually got scheduled. No thanks! BetterHelp seems to be a mercenary company preying on the vulnerable and the desperate; people perhaps too much in crisis to know what's good for them, or to manage the complexities of a system DESIGNED to extract as much cash as possible, with the customer's needs coming a distant second. I am very disappointed. I really need some help from a therapist who actually understands my situation because they've been there. Not because they've awarded themself an honorary membership to my "club" because it pays well.

its a good site, the counsellor i spoke to actually pretty good, but betterhelp is very shady in their billing. Doesnt give you a final confirm button before debiting your account, also the monthly billing they keep charging even if you dont use the session. It should at least go to a credit that i could use in the future

The therapist they matched me with was amazing.

BetterHelp is amazing and is a wonderful accessible online therapy platform. It gives me the ability to access counseling services in a variety of formats from messaging to live video calls. I’ve had two different incredible therapists during my time using BetterHelp and i couldn’t have asked for a better experience for my healing journey!