Alicia A.
Everyone can benefit from therapy
Everyone can benefit from therapy! Better Help makes it really easy with online scheduling and video calls that can be done from anywhere. So glad I finally started therapy and this makes it easy!

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Alicia A.
Everyone can benefit from therapy! Better Help makes it really easy with online scheduling and video calls that can be done from anywhere. So glad I finally started therapy and this makes it easy!
Julia
My husband died some time ago and I have one live e-mail to deal with his affairs. Betterhelp have managed to acquire this and continue to bombard me with how wonderful they are. Do not use them. I am a Counsellor/Phsychotherapist and I do not have a high opinion of their practices. I haverepeatedly e-emailed direct and told them this and unsubscribed but still receiving e-mails. This is abuse from a profit driven organisation, supposedly supporting their staff in expected professional Ethical Practice. Betterhelp do not act ethically and this is just one of the examples that I know about but I can report as it directly affects me. This is impacting on my own emotions in a time of grief and a Counselling organisation is damaging my Mental Health!!!! UK accrediting bodies are starting to take court action against US insurance companies for bad practice because of the loss of any morals in how they treat staff and customers. Find a Counsellor direct, save money and be offered safe, ethical practice from a decent human being who does the job because they want to help and happen use it to earn enough money but not for shareholders!!!!!
Response from BetterHelpAug 13, 2026
Hi Julia, It sounds like it may be our recruiting team that are sending these emails, so we can be sure to help get you taken off of these lists -- I'm truly sorry for the frustration with this. I've requested your email address through a Trustpilot form (you'll get a separate email about this). Once I have that, I can alert the appropriate parties that you'd like to be removed from further contact about joining the platform.
Nadine
Je rajoute un mot au sujet de mon avis. Effectivement, je viens de me faire relancer par mail, alors que j'ai demandé à ne plus faire partie de leur liste de diffusion : j'ai ce droit, règles RGPD. Donc, oui, à fuir, comme j'ai pu le lire dans d'autres commentaires, ce sont des escrocs (j'ai lu le mot scammeur, que je ne connaissais pas : j'aurais au moins appris ce vocabulaire). J'ai trouvé une autre solution, proche de chez moi, séances en présentiel et pour moins cher, mais avec un vrai professionnalisme et une bienveillance marquée !
Tom F.
Monthly subscription service for over $350 a month. Therapist hardly has any availability, but if you can't find a time, are on vacation, and only end up having 1-2 sessions that month - too bad, you're charged anyways. Ridiculous. Never again
Response from BetterHelpAug 11, 2026
Hi Tom, We're really sorry if you had any issues finding weekly live sessions with your therapist! If you reach out to our Member Success team, we can process extensions to your billing cycle to help account for this -- your therapist should inform you that this is the process if they're going to be away for any period of time and unable to have sessions. In any case, I've gone ahead and requested the email address linked to your account so that we can have a member of our management team reach out to you directly about this and see if we can help make this right for you.
Jack
I was at the height (or should I say rock bottom) of a really bad depressive spiral that left me bedridden and heightened my fear of abandonment, as well as made me feel completelt isolated and hopeless. I originally talked to a social worker at my PCP's office to see if there were any therapy options because I got to such a desperate point. So much of the onboarding was SUCH a chore for someone who already didn't have the energy for anything... My friend recommended BetterHelp to me, and honestly, I've been on this platform for almost 4 years now. Yeah, there was still the on-boarding slew of questions, but it felt manageable compared to calling/emailing different therapists in my area. I was matched with my current therapist all those years ago, and we're still having monthly sessions as I write this review. My therapist is attentive, non-judgemental, empathetic and sympathetic, and overall such a good human! I finally have a professional who makes me feel heard and who makes things SO personable. He remembers the little details beit mental health related or hobby/special interest related!! Before BetterHelp and my current therapist, I was NEVER comfortable with these things because the professional would judge me harshly or pit the blame on me...Now, I can just shoot the breeze with my therapist as we tackle what's going on in my life, and he would always follow-up with different resources that could apply to what I'm dealing with. I'm super thankful for BetterHelp and my therapist and it feels like such a celebratory thing to finally have a professional that genuinely C A R E S. I also appreciate the ease of pausing my "subscription" for times when I don't have the means nor time to schedule sessions. It's also really nice to be able to message my therapist or even use the journal feature to vent / thought-dump when things feel heavy. I cannot recommend this platform enough!
Walter M.
My therapist is thoughtful and is professional and always on time for our sessions and makes me feel seen and heard.
Angela K.
Eine Information zu den Kosten erhält man erst, wenn ein langer Fragenkatalog zu den Problemen, die man hat, beantwortet wurde. Zu diesem Zeitpunkt hat man dann angeblich schon eine Mitgliedschaft abgeschlossen. Es gibt keine Probestunde, man muss sofort einen Monatsbeitrag vorauszahlen. Sehr unseriös, so mit Kunden umzugehen, die sich in einer Notlage befinden.
Response from BetterHelpAug 7, 2026
Vielen Dank, dass du dir die Zeit genommen hast, dein Feedback mit uns zu teilen. Es tut uns leid zu lesen, dass du den Ablauf als intransparent empfunden hast. Unser Ziel ist es, von Anfang an möglichst klar zu kommunizieren, wie BetterHelp funktioniert. BetterHelp arbeitet mit einem monatlichen Abonnement, das wöchentliche Live-Sitzungen mit einer qualifizierten Beraterin oder einem qualifizierten Berater sowie die Möglichkeit umfasst, zwischen den Sitzungen Nachrichten auszutauschen. Das Abonnement kann jederzeit pausiert oder gekündigt werden. Für berechtigte Personen bieten wir außerdem finanzielle Unterstützung an. Der Fragebogen zu Beginn dient ausschließlich dazu, dich mit einer Beraterin oder einem Berater zusammenzubringen, die oder der bestmöglich zu deinen individuellen Bedürfnissen passt. Eine Mitgliedschaft wird dabei erst nach Abschluss der Anmeldung und Bestätigung der Zahlung aktiviert. Wenn du Fragen zu deiner Anmeldung oder Abrechnung hast, wende dich gerne an unser Support-Team unter [email protected]. Wir helfen dir gerne weiter.
OTB D.
Better help isn't just a source of therapists. It's much more. Its a conduit, a beacon, and a light for those who paths aren't as bright is it can be. It's a haven for hope, and a place you can confied into when you need the appropriate professional help. It's designed to create positive systems in your life, allowing patterns to be discovered while advancing neuropathic development in ways unfounded by normal research. Please, give your future self a hand by at least saying yes to literally better help.