BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company cannot pay to remove reviews or change its score.
What makes my experience at better help great is the unconditional connection I have with my therapist miss Amanda she is aswome and genuinely cares about helping others is respect and admire that great quality i feel very humbled and greatful to have such a great therapist who is so empathetic and encouraging and will help you find the best solution for whats going on and will never be abrasive or make anything awkward or uncomfortable for anyone instead give them the time they need buy being patient with them and give them the tools they need to begin fixing themselves in there own time and always remind them that they are not fighting this battle alone I have made so much progress with my the help of my therapist so far and theres so much more to come but I am never rushed instead be proud of the little accomplishments we've achieved already and from that build off of that with a positive prepsective and keep moving forward inch buy inch slowly but surely be able to achieve my dreams and goals. Id recommend betterhelp to anyone facing any sort of intimidating obstacles in their life thankyou miss Amanda your super great and thankyou better help for helping me achive a better life thsnkyou thankyou thankyou .
JE
jennyfermartinke
Ich bin fassungslos darüber
Ich bin fassungslos darüber, dass Menschen mit gravierenden Problemen abgezockt werden. Ich selbst habe Unterstützung gesucht in einem Moment, in dem ich endlich dafür bereit war. Leider kam die große Ernüchterung gleichzeitig mit der Abbuchung von Konto ohne erfolgte Leistung. Ich hatte zum Glück trotz meiner Probleme noch einen klaren Kopf und hab die Abzocke sofort bemerkt. Der Begründer oder die Begründerin dieser Seite sollte sich was schämen, aus dem Leid und verzweifelten Hilfsgesuch gestandener Menschen, die diese Unterstützung brauchen um weiterhin für ihre liebsten stark zu bleiben und eventuell, wie in meinem Fall selbst an bösartigen Krebs zu knabbern haben, einfach nur aufgefangen werden wollten. Widerlich und absolut abscheulich. Jeder wäre gerne finanziell abgesichert, aber wer Profit aus Leid erzielen will, dem soll der Blitz beim Scheissen treffen.
Response from BetterHelpAug 6, 2026
Vielen Dank, dass du deine Erfahrung mit uns teilst. Es tut uns sehr leid zu lesen, dass du dich in einer so belastenden Situation befunden hast und zusätzlich eine frustrierende Erfahrung mit unserem Angebot gemacht hast.
Unser Ziel ist es, psychologische Beratung möglichst flexibel und zugänglich zu gestalten. BetterHelp funktioniert als monatliches Abonnement, das wöchentliche Live-Sitzungen mit einer qualifizierten Beraterin oder einem qualifizierten Berater sowie die Möglichkeit umfasst, zwischen den Sitzungen Nachrichten auszutauschen. Das Abonnement kann jederzeit pausiert oder gekündigt werden. Für berechtigte Personen bieten wir außerdem finanzielle Unterstützung an.
Es war nie unsere Absicht, den Eindruck zu vermitteln, Kosten oder den Ablauf unseres Angebots nicht transparent zu machen. Wenn es Unklarheiten zu deiner Abrechnung oder Zahlung gegeben hat, möchten wir das gerne gemeinsam mit dir prüfen und eine Lösung finden.
Bitte wende dich dafür an unser Support-Team unter [email protected]. Wir helfen dir gerne weiter.
EB
Emma B.
For asking a million questions when…
For asking a million questions when someone just needs help- some of the questions are ridiculous and definitely not helpful
Response from BetterHelpAug 5, 2026
We appreciate your feedback regarding the intake questionnaire, Emma. We try to streamline that process as much as possible while also making sure we are gathering proper information to make a high-quality match, as well as allow for focused treatment from the start.
If you have additional feedback you'd like to share with our team, we're all ears! You can provide the email address linked to your account via the Trustpilot form I've provided you.
PB
PB
A Painful and Abrupt End to Therapy
I sought therapy because I had been struggling for a long time with feelings of rejection, abandonment and believing there was something wrong with me. I was looking for a safe place to work through those experiences and begin to heal.
Unfortunately, my experience left me feeling hurt, confused, and abandoned.
After discussing that I was coming off medication under the care of my psychiatrist, my therapy was ended very abruptly. My final session was cut short, and I don't believe I should have been charged for a session that ended so unexpectedly. I left feeling like I had spent a significant amount of money on therapy only for it to end without the care and closure I expected.
What made this even more confusing was that, only a few weeks earlier, I had been told, "Let's take things slow." The week before my final session, I had also been given homework. Completing that homework was a big step for me, but it was never discussed because the therapy ended so suddenly.
The way my therapy ended reopened the very wounds I had come to therapy to address. Since then, I have experienced increased feelings of rejection, nightmares, and insomnia. I appreciate that every client's experience is different, but this has been mine.
I understand that therapists may decide a therapeutic relationship should end or that another approach is more appropriate. However, I expected clear communication, compassion, and a planned ending that allowed me to process what was happening. Instead, I left feeling rejected, confused, and without any meaningful closure.
This review reflects my personal experience, and I hope the practice considers how profoundly the ending of therapy can affect clients who are already vulnerable.
In response to Betterhelp comment, I am unsure what information you are requesting from me as there is nothing in your comment. But I understand you are trying to remove this review. I had 16 sessions with your company I am a valid customer. If you want more information then you have to physically ask for it, I can't read minds, there is no request in your reply. So frustrating.
Response from BetterHelpAug 5, 2026
PB,
We're so disappointed to hear this was your experience, and want to be sure this issue is brought to the attention of our internal clinical team. We are sorry to hear the transition was not handled with care, and how this has affected you.
I've requested the email address linked to your BetterHelp account so that we can have a manager make sure a report is filed with our Clinical Operations team for further investigation. We can also see if there's anything else that can be offered to help make things right for you.
Talk soon,
BetterHelp Team
OL
Oliver
Paid £160 for Zero Sessions - Appalling Service
I signed up for BetterHelp hoping to get professional support for my mental health.
Instead, I've been let down twice by the same therapist and completely ignored by customer service.
Session 1: Cancelled by the therapist 5 minutes before we were due to start.
Session 2: Therapist was 5 minutes late, then claimed "technical issues" and the session never happened.
I've now paid £160 for absolutely zero therapy sessions.
I've wasted time preparing, rearranging my schedule, and getting myself mentally ready to open up, only to be messed about.
I contacted BetterHelp asking for either a refund or reassignment with compensation.
Their response? An automated reply that completely sidestepped my complaint.
I'm now in a worse mental state than before I signed up, which is the opposite of what a mental health service should do.
If you're considering BetterHelp, save your money and find a proper therapist elsewhere.
This platform is unprofessional, unaccountable, and clearly doesn't care about its users.
Response from BetterHelpAug 5, 2026
Hi Olver,
We are sorry to hear about this highly disappointing experience with both your assigned therapist, as well as the automated email you received! We would appreciate the chance to gather a bit more information and have our Clinical Operations team review this case in depth. We care about the quality of the service being provided by the therapists on our platform and want to be sure this is made right.
Additionally, if you reached out using an email address linked to your BetterHelp account, our Member Success team should follow up within one business day. In any case, I've requested the email address linked to your account so we can be sure a member of our management team reviews this case and can follow up directly if this still hasn't been resolved.
Talk soon,
BetterHelp Team
VN
Vivian N. K.
Therapy change
I liked how you were given the option to change therapist if one doesn’t work well with you or you don’t feel connected.
I also like that it’s international, however, there are some places that they need to include, which is why I docked one star. I had to cancel my membership due to them not able to send a verification code to my phone number because my country is not in their system yet.
But other than that, it was a great service and a good bang for your buck.
KR
K'Ron C.
Get the help you deserve
Using BetterHelp to better myself was the greatest decision I could make. It’s like gifting yourself a infinite birthday or Christmas present being able to get things off your chest things that way your shoulders down and to talk about it with someone in a judge free zone really makes you feel better and you can open up more about yourself and find out who you really are find out more about yourself during your therapy sessions. I’m forever grateful for taking the time to get the help that I needed and I’m grateful that better help was my first option and I highly recommend recommended to everyone and anyone who needs help.
LH
linda H.
My first experience with BetterHELP was…
My first experience with BetterHELP was terrible.
My therapist was late to session OK that happens but after we started she acutally talkedto her son once we were in live session. Clearly a HIPPA violation. Her internet connection was so bad she turned it off. In the middle of our session it again sounded like she was talking to someone else. I called her out of it and asked if I had her full attention,
Very bad experience I asked Better Help to fire her due to HIPPA violation.
DO NOT use DT in Spooner WI as your therapist if they do not fire her.
Will give it one more try.
no wonder folks quit therapy.
Response from BetterHelpAug 4, 2026
Hi Linda,
We're truly sorry to hear about the experience you've described. Privacy is a fundamental piece of therapy, and it looks like our team has already filed a report with our Clinical Operations team to investigate these claims further, and ensure appropriate action is taken.
We appreciate your willingness to give us another try, and I see our team has also provided a membership extension to help facilitate this. If you have additional concerns or questions about the service or your membership, please don't hesitate to reply to any of our emails.