BetterHelpReviews of betterhelp.com

Great company. I'm so happy I found a therapist that can help me. Thank you better help!

I wish I found Better Help years ago. I started working with a therapist carefully selected based on a questionnaire of my needs and therapy preferences. In 3 months I have made more progress with her than I have in years with other therapy. She helped me set goals for progress during therapy and share resources with me each week. I feel truly supported. I’m so grateful for Better Help!

I had one counseling session. The counselor suggested a different kind of counseling. And I canceled my membership, and they keep billing me 4 sessions. I've tried several different times to call them and all they tell me, is it's noted, and someone will be calling me back. But no one ever calls back

This is a very good way to do therapy for me. So far is very good way of doing therapy for me, I’m very happy with my therapist and this platform

I'm so grateful betterhelp exists. My therapist helps me so much to navigate life and be more grounded.

My experience with my counselor has been helpful thusfar

The customer service is utterly horrendous and they'll end up not refunding you if your therapist is unwell. The worst experience with a company I have had and when I asked for the situation to be sorted they said they would be passing my details onto the team as feedback to improve their service but the situation was cleared. I had a great therapist - to which I will have to see outside of the betterhelp platform in the future as it is utterly useless. In April my therapist was ill for two sessions (he was also ill for one in March - which was refunded) - my billing cycle was due on the 22nd of April to which I was not renewing as my therapist is unwell for months, therefore the two sessions at the start of April should be refunded as I have essentially paid for this with the previous billing cycle, as I have cancelled they have said they do not owe the sessions, however - if they do not owe the sessions, doesn't that mean I would need to be paying for them? Which I havent been asked to. Two sessions have been cancelled on there side - therefore the money is owed. Yet they refuse. Utterly horrible experience and its like talking to a toddler.

Cristy has been a lifesaver! I highly recommend her to anyone who is looking to get their life back!