BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent
Mental Health · Lancaster, California
Excellent
Mental Health · New York, New York
Excellent
Mental Health
Excellent
9,555 approved reviews, newest moderated first
Mike B.
I have been using BetterHelp for the last year. My first therapist was not a great fit for me but BH made it easy to switch. I really enjoy my current therapist and all the tools BH gives her to work with me. Truly I enjoy weekly group meetings as-well. You would be amazed at all the different group topics BH offers!
SDAndrew
Super Convenient!! Great help!
Felix W.
You should not have to pay a subscription when you are not having actual therapy sessions. You should not be billed with no email warning/receipt. Predatory
Response from BetterHelpApr 30, 2025
We're sorry if it was not clear on the payment page that you were committing to an ongoing paid membership, Felix! Our Member Success team can generally work with members to provide extensions to a billing cycle if there are issues using a particular piece of the service (such as weekly live sessions). I've requested the email address linked to your account so we can try reaching out to you directly to see how else we might be able to get this resolved. Talk soon, BetterHelp Team
Jaren J.
Having access to a therapist of your liking at your disposal is life saving. Someone to talk to and get mental support from can impact your life positively right now and for that rest of your life. You cannot go wrong with BetterHelp.com Sign up, get a therapist NOW!
Tara B.
Better Help makes it affordable and convenient to get therapy! My therapist is knowledgeable and understands my needs and both affirms and redirects my thinking and/or behavior patterns with questions or things for me to consider. Highly recommend!
C.Pinto
I love my therapist who is wonderful and supportive. This review is about your payment structure. I believe I should be charged when I use the service. Not billed automatically each week. There are times where life gets too busy and I can't schedule a therapy appointment and it is unfair I get billed for it regardless. I cancelled my son's therapy due to this being one of the reasons. His therapist and he both decided meeting once every other weeks was more suitable but I was being billed weekly anyway.
Response from BetterHelpApr 30, 2025
We're sorry for any disappointment surrounding the membership billing structure! We try to make it clear upon signing up that you're paying every week for the service until you cancel. Each week allows you the opportunity to have a live session with your assigned therapist. If you aren't able to book one for reasons out of your control, though, you can reach out to our Member Success team and they can assist with an extension. If you haven't already, please contact us directly at "[email protected]" for further assistance!
Clarice A.
In February of 2025, I reached out to BetterHelp for an evaluattioin of my mental health needs and they set me up with a great therapist who has been helping me through a very difficult time in my life, for which I am very grateful.
Kyle V.
It has been great to talk to someone. Even if nothing major is going on. its nice to have someone to vent to and discuss the nonsense in my head. BetterHelp has been a game changer for sure.