BemindaReviews of beminda.com

Response from BemindaAug 4, 2026

Anna, inconsistent steam is a fault and we'd like to look at your unit rather than leave you troubleshooting it. Please write to us at [email protected] with your order number and we'll take it from there. On the instructions — you're right, and we've had the same thing flagged elsewhere this week. Guidance shouldn't differ between our emails and the booklet in the box. We're fixing that. The reservoir needing a mid-session refill on continuous steam is worth including in your email too, so we can check whether that's expected for the setting you're using or a sign of the same problem. The Beminda team

Response from BemindaAug 4, 2026

Alexandra, you shouldn't have to guess at any of this after reading the manual twice. The missing getting-started video is our problem to fix, and the two plastic pieces clearly aren't explained well enough if you're having to infer it. Write to us at [email protected] and we'll answer all of it directly — what the pieces are for, the charging question, and how to change modes without doing it blind. Practising with your eyes open first is exactly the right instinct, but you shouldn't need to. Thank you for writing it up this clearly. It tells us where the manual is falling short better than most feedback does. The Beminda team

Response from BemindaAug 4, 2026

Hi Jan, the distilled water question shouldn't have been something you had to work out yourself. That's a gap in our instructions, not something you missed — and it's the second time this week it's come up internally. Write to us at [email protected] and we'll give you a straight answer on water versus the vitamin solution, so you're not guessing at it going forward. The customs delay we can't do much about, but it's fair that it coloured the start. Good to hear the routine itself settled once you were into it. The Beminda team

Response from BemindaAug 4, 2026

Sheryl, thank you — thirty days of consistent use is the hard part, and it's good to know you've stuck with it. We won't comment on the clinical side of what your eye doctor found; that's rightly between the two of you, and they're the ones to keep guiding your care. But we're really pleased the routine has fit into your day, and that your contacts are more comfortable. The Beminda team

Response from BemindaAug 4, 2026

Theresa, thank you — a morning ritual you actually look forward to is about the best thing we could hope to hear. Enjoy every session. The Beminda team

Response from BemindaAug 4, 2026

Paul, thank you for this. The fit problem you're describing is real, and you're not the only one running into it. The mask shape doesn't sit the same way on every face, and when the seal only holds on one side, treating one eye at a time is what people tend to land on. It works, but you're right that it isn't the experience we're going for. Before you settle into that routine though, it's worth a quick conversation with us. There are a few positioning adjustments that help depending on face shape, and we'd like to rule those out with you. Send us a note at [email protected]. We'd also like to take you up on your offer. If you can describe what isn't sitting right, that goes straight to the people working on fit. Feedback from someone using it daily is worth more to that work than anything we can model on paper. Glad it's been worth the workout so far. The Beminda Team

Response from BemindaJul 30, 2026

Hi Patricia, thank you, that's great to hear. Getting your questions answered quickly before you buy is exactly how it should be. We'll be here whenever you're ready, and if anything else comes up while you're deciding, just ask us at [email protected]. Looking forward to welcoming you. With warmth and care, The Beminda Team

Response from BemindaJul 30, 2026

Hi Amy, we're sorry, that's a genuine fault. One side steaming strongly while the other runs dry isn't anything you did, and a mask that won't get hot, with an uncomfortable fit on top of it, isn't what you paid for. Of course we'll sort your refund. Please set it aside for now and email us at [email protected], and we'll take care of it with no need to send anything back. If you'd ever rather try our newer model instead, which is a real step up in design and consistency, we're glad to send one over, but only if you want it, the refund is yours either way. With warmth and care, The Beminda Team