BemindaReviews of beminda.com

I initially experienced an issue with my device after only a few uses, which was disappointing because I had already started noticing relief from my dry eye symptoms. I reached out to customer support, and they responded promptly, professionally, and with genuine concern for my experience. I really appreciated that they listened to my feedback, stood behind their product, and worked with me to find a solution. It's clear they value their customers and are committed to continually improving their products and service. While my experience didn't start out perfectly, the way they handled it left me with a very positive impression. Excellent customer service can make all the difference, and I wouldn't hesitate to do business with them again.

Second Edit: Today i received the replacement unit. I haven't tried it yet but i cant be so unlucky that I'd get another faulty one. Customer service is fantastic! I do like the instructions, they are clear and easy to follow. The unit is seriously user friendly. Easy to clean . Easy to shut off the music. Only thing I found out is after charging the light stays on solid red never turns green. Not a deal breaker by any means. It flashes when charging and stays on solid once charged. Im glad I took a chance on this unit. I would recommend it. Edit: I Emailed the Company and they will be sending me another mask. I will update again once i receive it. Thank you. The left side of the mask doesn't steam as well as the right side. Barely anything comes out and its not consistent. Definitely not a fit issue I've made sure its even all the way around and if I completely take the mask off , I can see a visual difference. I also feel its not as warm on the left side either. I can feel the heat from the steam on the right but I cant feel it on the left. I thought it was going to be much warmer then it's getting. I'm using only the fluid that I purchased with it. I will say that the instructions are very easy to follow. Right side eye feels better. Left side still feels horribly dry. I also dont hear a ," ready" sound once its warmed up. I tried it with the music it came with and on silent. Im disappointed. I guess I expected it to be much warmer and of course, only I get one that doesn't seem to work correctly. Thank you Thats not a deal breaker though Update : working with the company now. Told me to flip it over on the side that isnt working and shake it. Then remove and reinstall the stopper. I'll be trying that tonight . I'll update again tomorrow.

I received the mask around 20days agp, I have seen about it in the groups on Facebook. I tried it out but unfortunately the solution that comes with the mask made my skin very itchy to the point that I had to use a cooling pack to calm my skin. Not speaking about how uncomfortable the mask was and very much cheaply made. It’s not worth the price of 90€. Anyways I wanted to proceed with a refund, I emailed them, they said I can send it back to my own cost to the US ( that was not put in their website, you have each time before you buy to see the refund policy) SO PLEASE DO IT. Anyways I was like this is the first time it happens when I buy something online so I came to trust pilot to read their reviews and apparently US customers they give them a Chinese address and when I rechecked the tracking it was also coming from china to me. So I checked the address on google just to understand what’s happening, and apparently it’s just an electronical address not any kind of warehouse or 3PL. They kept saying it’s the right address but it says everywhere it’s not recommended to send a package to an electronical address, the likelihood of it being lost is almost at 100% My saying they are doing this only to avoid paying the refund since they know that the shipping to the us cost above 50€. If they really care about receiving a product to an invalid address and inspect it: the customer support wouldn’t say this. “Send me the tracking number once it's posted. I'll refund the full amount as soon as the carrier scans it as accepted — you won't be waiting for it to arrive and be inspected first.“ I will update how it goes as I explained to them as well that this is an invalid address and I’m not gonna lose money sending to an invalid address. I have been ordering online since 9 years and this is the first time I feel that I’m literally being scammed. I checked later the same product is sold on Amazon save your money and buy it from there at least you won’t be giving a hard time returning it.

I felt relief from my dry eyes after just two uses. Now I use it every day and hardly ever need to use my MGD drops! What a wonderful invention! I love the heat and steam combined. So relaxing and what a relief for my scratchy gritty dry eyes!

Michelle is working with me to resolve my issue. The mask has helped immensely with the eye where it is working properly.

Love my Beminda Steam Therapy Pro So relaxing! Makes my dry eyes feel so good.

I love this. I'm experiencing real comfort to my eyes now. The redness and itchy eyes are now controlled with the use of this mask every morning.

Cheaply made and leaks water all down your face.