BemindaReviews of beminda.com

Response from BemindaJul 30, 2026

Hi Melissa, thank you, this is lovely to read. We're sorry the first one didn't go the distance, but we're really glad the replacement reached you quickly and is working the way it should. And we love that those ten minutes have become a part of your day you look forward to. Thanks for giving us the chance to make it right, enjoy it! With warmth and care, The Beminda Team

Response from BemindaJul 30, 2026

Hi there, we're sorry, a mask that won't heat at all is not working the way it should, and that's not what we want you left with after what you paid. Please don't worry about the return window, when a unit fails like this we'll still make it right. Set it aside for now and email us at [email protected], and we'll sort out a replacement or a refund for you, with no need to ship anything back. Your point on the rigid fit is fair too, and it's something we're taking seriously. We'd really like the chance to turn this around for you. With warmth and care, The Beminda Team

Response from BemindaJul 30, 2026

Hi Maureen, thanks for the honest write-up, and for giving it a fair run over three weeks. The heating point stands out to us, since it really should feel properly warm, so it's worth us checking whether your unit is performing the way it should. If you email us at [email protected], we'll help you rule that out and put it right if it's running cool. As for the relief itself, everyone's eyes are a little different, and for ongoing dry eye it's always worth a word with your eye-care professional too. Either way, we're glad to help however we can. With warmth and care, The Beminda Team

Response from BemindaJul 30, 2026

Hi James, thank you, this is exactly the kind of detailed feedback we love to get. We're really glad the warm mist has felt soothing and become a comfortable part of your routine. Your point about fit on a narrower face is well taken. Having to tilt toward one eye to get the full effect, and only treating one at a time, isn't the experience we want you to have. The same goes for the continuous-mode runtime you're describing on the A13. Both are genuinely useful notes, and we're passing them along to our product team, who pay close attention to this kind of real-world detail. If you're open to it, we'd love to talk through your setup directly, since there may be a couple of things we can suggest to help in the meantime. Drop us a line at [email protected] whenever suits you. With warmth and care, The Beminda Team

Response from BemindaJul 30, 2026

Hi Denise, we're sorry, barely heating and water running down your face is not how this should work, and none of it sounds like something you did wrong. That reads like a faulty unit, so please set it aside for now and let us make it right. Drop us an email at [email protected] and we'll sort out a replacement or a refund for you, with no need to send the mask back. We'd really like the chance to turn this around for you. With warmth and care, The Beminda Team

Response from BemindaJul 30, 2026

Hi Jim, thanks for taking the time to leave this. Results can vary quite a bit from one person to the next, so it's fair to still be weighing things up. We hope Friday's appointment gives you some clarity, and whatever your doctor advises, that comes first. If you'd like a hand getting the most comfortable, consistent experience from your mask in the meantime, just drop us a line at [email protected] and we'll be glad to help. With warmth and care, The Beminda Team

Response from BemindaJul 27, 2026

Hi Cindy, We're sorry the fit wasn't right for you, that's genuinely helpful feedback for us as we look at sizing. On the refund, we'd like to clear up what's happening, because we think there's a misunderstanding and we don't want you left worrying. Once a chargeback is opened with your bank, the payment gets locked inside their dispute process, and it's your bank and the card processor who return the funds to you directly, not us. At that point we're actually blocked from issuing a separate refund on our side, because it would double up on the money the dispute is already set to return to you. So the refund isn't lost, it's moving back to you through your bank's chargeback process rather than as a direct refund from us. Those timelines are set by the bank and can take a few weeks, which is likely why it's felt like nothing has happened. If you'd like, email us at [email protected] with your details and we'll happily walk you through where things stand and help however we can. With warmth and care, The Beminda Team

Response from BemindaJul 27, 2026

Hi Cathy, We're genuinely sorry for how this has felt, and we want to help get it resolved for you. We'd like to clear up one part, because it's caused a real misunderstanding. When a payment is disputed through your bank, the funds get locked inside the bank's chargeback process, and control of that money passes to your card issuer rather than staying with us. At that point we're no longer able to refund you directly from our side. That's the only reason we asked about withdrawing the dispute: not to avoid paying you, but because it would have let us release your refund straight away instead of waiting on the bank's timeline, which can run several weeks. We know that wasn't clear at the time, and we're sorry it came across as a runaround. That was never our intention. We'd really like to sort this out properly. Please email us at [email protected] with your order number and we'll look at it personally and find the fastest way to get your money back to you, whichever route your dispute is currently at. With warmth and care, The Beminda Team