Bella ItaliaReviews of bella-italia.com

Gave this place a 2nd chance. But nothing has improved lucky we had vouchers to spend. First time was terrible got mains before first drinks. This time nearly 2 hours and I still haven't got my main. I am writing this while waiting on a Thursday night!!!

The instore staff manner varies from branch to branch but online support is very nice, really care customers

Every time I walk into this place to eat, I’m pretty damn cheeky. When I go to Bella it’s because I have a discount code, from Three’s reward app, Wuntu. As a retail worker, I get that it’s frustrating that a customer is only using your place when they have a discount. However, every time I eat in Bella Italia (at least once a week, bad, I know!) they are the kindest, most gracious staff I have ever met. They always respect the fact I’m on a lunch break and make sure my food comes in a timely manner, they are always polite and converse with me when they are not waiting on other people and it’s even got to the point where they know my order. The food is always hot and they are in no way stingy with their cheese (a massive plus for a cheese lover). All in all, the staff in Cabot Circus are a delight to see regularly and the food is my absolute favourite to eat! See you next week guys!

Went to the Cabot circus branch and it was awful. Waited around 45mins for our food only for them to get the children's order wrong and the children had to wait an extra 15mins. By that time the adults had nearly finished their meals while the children were crying they were hungry. Staff were rude, unapproachable and had serious attitude. Ran out of tiramisu on a Saturday early lunchtime!! When wanting to complain to the manager we had to que as 2 other people were waiting to complain. As we were waiting a table had been cleared a group of 4 girls at the front of the que spotted the table and asked if they could sit as they had been waiting 15mins when previously told 2mins. The manager then told them it was a further 20mins wait despite the table being empty and the group being at the front of the que. Not sure why they were turned away. Money lost as they left in the end! Manager wasn't much more helpful or apologetic. Offered to take off the children's meals which were £5.95 each. When we got home to check the receipt only £9.95 had been taken off so not even refunded the right amount. Was beyond a joke!

Unfortunate Felt Very unwelcomed Bella italia is a Place were i Enioy to Eat me & my partner were in london & Decided to eat at Shaftesbury Avenue Bella Italia There was plenty of seats for a couple with Lit Candles We visted 4 Years ago on a date and he wanted to take me to Dinner like he did 4 Years ago we waited to be seat & assumed we would get a nice Table We ended up being shoved Right at The Back out the way Near The Till with no Lit Candle and not even enough Room To Take my Coat off It Ruined our evening it Felt like we was not Being Treat Fair 2 men Walked in Looked like They had been on a building site but were given a Table with a lit candle and near other people will not Return Again To This one Although The food was Nice it Real Spoiled it we was hoping for a Romantic meal and ended up being Shoved & Squashed in The corner

Avoid. A frozen lasagne from Asda is 10x better. The only thing that they have in common is that both come frozen. The only two reasons for someone to order it from Bella Italia is:1- if you don't know how to use a microwave and want to pay someone to do it for you, aka a "chef" or 2 - you don't have a microwave and can't bother to use your oven.

Went to the Telford branch with big regrets I'm not going in to detail as it would take all night to write it but I'll simply say the food was awful the worst food I've ever paid for that goes for the 5 meals I shelled out one of our starters was inedible.

On visiting the bluewater branch, sat at the bar as we were just having a drink, sat talking for 10 mins before we realised that nobody had come to us to ask if we needed a drink. Another 5 mins went by. My partner managed to catch the attention of the one member of bar staff asking her when she had a min could we order some drinks. She looked directly at us, pulled a face and huffed to which we stood up and walked out. I work in a customer facing job, if i was to treat somebody like that i would be sacked. Will never return to them again.