Bella ItaliaReviews of bella-italia.com

Went for a meal with the family and found that the food was average however staff were lovely. Range of food on menu was ok but could do with more variety of sweet for after main meals

I was disappointed with the service during my visit to Bella Italia on Shaftesbury Avenue on 15 January 2025. The waiter did not provide fresh cutlery after the starter and required us to reuse the same utensils for the main course. This is not the level of service I would expect, especially when paying £60 for a meal and drinks for two.

Went to the Cambridge leisure centre restaurant. The food was OK. Our waiter was great. She was friendly and service was good. We had Tesco vouchers which when we came to pay we couldn’t use because we’d ordered off the set menu and the manager told us the price would double if he took them off set menu and charged us full price, which when I worked it out later was nonsense! But at the time I just paid- came to about £35 a head so really not cheap. The toilets were a disgrace for a restaurant- dirty, obviously not monitored. It was OK, but not great.

The day before we ate at the restaurant, we checked with the BellaItalia Uxbridge restaurant if we needed to book for the next day, the staff said no. The next day when we turned up for our meal, the staff said they are fully booked when they are only half full and will not seat you down without booking. It has happened to us twice before. However, on this occasion we insisted on waiting till a table is free and told to sit at a nearby table. Whilst waiting, we noticed that the staff were seating other customers without booking as long as there were groups of 4 people or more or young customers who, l assume, will order alcohol. The restaurant was only half full. A lot of the customers they seated without booking were only ordering £5 pasta, tap water in a jug to share out and no starters or dessert. Only one or two of these seated without booking ordered the £5 pasta and a cocktail. We ordered 3 starters (2 King prawns, 1 mushroom), 2 pastas and a large still bottle of water for the two of us. I bet we spent more than the others stated above and yet they would happily turn us away. Oh, we also gave tips. Why would anyone be surprised if BellaItalia were to shut shop if this is their attitude towards customers.

At coventry belgrade plaza the food was hot and ok...my main concern was the manageress who was ignorant to the extreme...not capable of running front of house bordering on rude/ obnoxious...really should have more training and not allowed back until good manners are in order...she really did not want to be there.

Visited Cambridge Leisure Park branch, three adults three children. Food was good and staff friendly and welcoming. However the toilets were disgusting! Apart from the fact they are in dire need of renovation the smell was awful, both the gents and the ladies. Sadly, this has put us off returning, which is a shame as ideally located. We reported this to staff who said it was a common complaint which had been escalated but no action taken. This is the only reason for the rating not being higher.

Went to Bella Italia Saturday night at Bolton Middlebrook. I was not impressed the starter portions were very small considering the prices and the pasta dishes were quite frankly bland and without flavour . I have given it a 3 simply because the staff were friendly engaging and run off their feet.

Pasta ordered. It was like a noodle. No tomato souse, dry. Worst pasta I ever had.