Bella ItaliaReviews of bella-italia.com

Bella Itallia Bolton DONKEYS IN THE KITCHEN....the Calaamri was tak8ng the Mick 6 small pieces for £9 big big joke. Had there signature lasagne for £19.99 Ao I expected something special as I am a connisere of Lasagne this was the worst one ever It came out burnt and crispy and a very small portion It was compressed into the dish just covering the bottom for £20 it was poor, Tesco value for 3 quid are nicer and more quantity. As a Rossett Chef myself I would never serve this even to staff. The Donkeys in The Kitchen have no passion.

Cribbs Causeway Booked ahead. Took over half an hour for our order to be taken, I cluding our drinks order. Ordered our drinks with our food. Saw our drinks on the bar but they sat there for 20 mins. Our food arrived and we still hadn't had our drinks so I asked if I could go and get them. Food was bland and given that the Gamberoni is absolutely packed with far too many chillis, it was still tasteless. My daughter had the Cannelloni which was reheated and hard. We had no cutlery and had to wait a while for some to be brought. Staff look harassed and disengaged. Awful experience. Food awful. Service even worse. If I could rate zero I would. Cost over £100 for 4 mains and a drink each and wasn't worth £10.

where do i begin. horrible experience waiter was aggressive and unruly and in our face when our pasta dish was uncooked, we just asked for a cheese pizza instead.Completely ignored us till someone else decided to help us. Would never recommend going here! Crazy

I visited this restaurant with my child in Bluewater, having travelled quite far and being already tired after a long day. I am normally a very calm, polite and patient person, and I have never in my life been treated with such shocking rudeness, disrespect and cruelty as I was here today. We waited a very long time for our food, and when I simply asked for clarity or help, I was met with sharp, snappy, aggressive and unprofessional behaviour from the staff right from the start. I only raised my voice because I was spoken to like dirt and treated as if I was nothing, all while trying to care for my hungry young child. I told the staff clearly not to speak to me in that way, but instead of apologising or listening, they spoke back rudely and actually told me to leave while my child still had not eaten. When I asked for the manager, I expected fairness or help, but she was even worse. She did not listen to my side, she completely backed her staff no matter how wrong they were, and she had the utter nerve and cruelty to take our food away from us and force us out. For a woman in a management role to act this way is beyond disappointing, and to treat a tired mother and a hungry child this way is heartless, shameful and completely inhumane. What makes the truth undeniable is that two lovely women and a young girl were sitting right next to us and saw and heard every single thing that happened. They witnessed that I was calm, polite and reasonable until I was pushed too far, and that the staff were rude, sharp and aggressive from the very first word. They spoke directly to the staff and the female manager to condemn their behaviour, confirming I did nothing wrong and that the whole way I was treated was cruel and completely unjust. They were so appalled that they told them they would never return and would tell everyone exactly what they saw. This place has absolutely no care for customers, no understanding of basic service, no kindness and no honour. If you are a family, a mother, or just a decent human being, please stay far away. You will not be treated with respect, you will not be heard, and you will be made to feel like you are the problem simply for being tired or asking questions. I will tell everyone I know exactly how we were treated, and I will never set foot here again. Absolutely disgraceful behaviour.

The worst option I could choose is this restaurant, Bella Italia. To begin with, the two dishes we ordered arrived after 5 minutes; it was reheated food, even though it was supposed to be noodles. The most disgusting thing was finding a hair in my plate, and the manager just apologized and offered me a complimentary carton of apple juice. Did the manager even think he could have waived the charge for his terrible service? He charged us for everything. Furthermore, the place is not hygienic. It's truly a disappointment. I don't recommend this place; it's one of the worst in the UK.

Me and my boyfriend went here today for a meal and the food made both of us sick and they had order wrong multiple times for the price of the food it shouldn’t be making people throw up as it made us sick straight after eating it

Abysmally slow service, poor quality food - mains and desserts - they couldn't even get the drinks order right. Go elsewhere! And, this is being kind as they were not busy with plenty of staff on duty.

Visited Bella Italia with my family. I ordered a vegetarian meal and the restaurant served meat. I was aware after the first bite and notified staff. When I asked ‘I ordered the vegetarian option’ the response was ‘well that’s beef’ I wasn’t offered what I originally ordered , I didn’t even receive an apology but I also didn’t eat the meal (or anything for that matter) and had to pay for it. Naturally I wanted to contact them regarding this issue and I tried emailing - never got a response only to go back into the restaurant and speak with them. I also contacted their social media pages to have the same response What an awful customer service!!