BEISReviews of beistravel.com

Products seem to be good, but the ordering system and customer services is awful. From the Beis website, I ordered a simple work tote for my girlfriend for Christmas on 12/2 to give to her on 12/15. Today is 12/7, and there has been no communication. I went to the website to get tracking information and was referred to the Shop app. After downloading the app, creating a login, verifying though email and text codes, there was no information on my order in the app. It was a complete waste of time. So, I found an email for Beis customer service. They keep addressing me as 'Explorer' in emails like I am a 5 year old or a puppy. Bottom line is that they never shipped the order. I requested a cancellation and they refuse. They will not cancel an order that they haven't shipped 4 days after it was placed. Beis is clearly not set up to fulfill e-commerce orders and couldn't care less about people.

You better hope they don't change the rules on you. You spend a ton of money and earn reward points...then they take them away. Then they tell you contact customer service to get it worked out and NOBODY is in customer service. You can send email after email and NO-ONE will answer. They will respond every so often on social media..but only because they want to make it look like they want to help you fix things...they don't. You better hope your order and your products are correct and do not break otherwise you are stuck with broken bags and nothing to show for all the money you spent.

The company sent me the wrong product - I bought a check-in size but got a cabin size bag) - and after that I received really, really poor customer service and I still haven’t got my money back nor proper answer about the status of the return. I was a long-time supporter of Beis and I am very disappointed how little the company cares about it’s customers. Do not order from Beis.

Bags have a nice color options, but very cheaply made. Long stitches with cheap plastic materials at TOP prices! AlliExpress or Marshalls, has equal or better products at 1/2 the price! I returned a weekender bag that absolutely fell apart, and 10 emails later I got another cheap GARBAGE weekender bag, but overall Customer Service is HORRIBLE, they hide with no address and no PHONE number to call! Took me 18 emails to get help! They use AI during the night, CRAZY annoying,”Jessica” whole point system HUGE scam! Tried to use points and they “expire” HORRIBLE actress company! SAVE your money! By your plastic suitcase, or plastic duffel bags anywhere else their stuff is garbage!!!! At CRAZY high prices! RUN FROM THIS COMPANY!!! Watch your wallet!!!

I got this as a gift and it's non-functional for me because the water bottle holders are too small to hold a standard sized Owalla bottle. My boyfriend spent $15 on shipping this extremely light item. I want to return it but discovered returns are not free and in fact cost $10 despite the item being brand new with tags still. I was told by customer service there was nothing they could do. $25 lost. VERY DISAPPOINTED with company policies and with Shay Mitchell. These products are expensive so why are these policies terrible and worse than comparable online retailers?

Poor customer service. Support staff do not understand messages. Rewards tier perks not honored.

Do not buy if you’re not sure you won’t have to return it! The process takes forever and on top of that, they have the nerve to charge 10 euros for what they consider a smooth return process. Making a return requires time, persistence, and stubbornness. I started the return process as instructed by contacting customer service. I got a shipping label from them, but when I tried to drop off the package, the courier’s system did not recognize it. I immediately contacted customer service, who couldn’t do anything about it. I tried to send the package several times and was in regular contact with customer service (I heard nothing from them unless I asked myself), asking if they could help me, but I never got any concrete instructions. I also asked for a new shipping label that would work but they refused to provide one. Eventually, a friendly courier customer service representative managed to register the shipment and I got the package sent off. I received no support from Beis at any stage during the weeks I tried to send the return. Fortunately, my package found its way, but I heard nothing about a refund. After waiting for the refund for a couple of weeks, I contacted customer service again, who could not tell me anything about the status of my refund. At this point, I had given up hope of getting my money back, but eventually, it came. All in all, the return and refund took well over a month.

Save your time, money and frustration and buy your luggage elsewhere. The company’s returns process is needlessly complicated and time-consuming for even a straightforward return. Truly the worst returns process of any online retailer I have used.